The full scooter is covered including the electronics and battery, for 2 years from purchase.
The warranty is backed by Segway and the work is carried out by Sertec360, Segway's technical partner based in the UK.
To claim on warranty contact Sertec360 by calling 0203 192 1421 or via Segway-UK@sertec360.com
- Collect your scooter and analyse the fault.
- Repair it if under warranty or send you an invoice.
- Last quality checks and send it back to you.
What is the max user weight for the scooter?
We recommend you check the condition of your scooter before and after each ride to make sure there is no abnormal play, cracks, or sharp edges. The wheels and bearings are wearing parts. Be sure to check them regularly and replace them if necessary.
You can repair and extend the lifespan of your scooter with our official service provider SERTEC 360.
Can the E25E withstand rain and water spray?
The Ninebot E25E is rated IPX4.
This indication means the product is suitable for use in any weather condition and can withstand heavy water spray. However, it will not withstand being submerged in water.
What information is displayed in the dashboard?
Speed, remaining power, modes, maintenance, Bluetooth connection.
WARNING: Always wear protective equipment (helmet, knee pads and elbow pads) when using a scooter.
Most serious accidents take place during the first few months. Take the time to learn the basics of use to master speed and braking in any emergency situation and whatever the weather conditions (particularly on wet terrain).