Terms of Use | Decathlon

Introduction

These are the terms and conditions of use for http://www.decathlon.co.uk (Website) and Decathlon APP. Decathlon.co.uk and Decathlon APP are operated by Decathlon UK Limited trading as Decathlon (we, us and our). We are a limited company, registered in England and Wales. Our registered company number is 03140144, and our registered office is at 9 Maritime Street, London, SE16 7FU. Our VAT registration number is GB679262296.

Your use of Decathlon.co.uk is subject to these terms and conditions and by using Decathlon.co.uk you agree to be bound by them. In addition to these terms and conditions, the following additional terms also apply to your use of Decathlon.co.uk and its associated features:

Website Terms of Supply which govern the purchase of any Products offered on this Website;
Privacy Notice and our Cookies Policy which govern use of your personal information submitted to or via Decathlon.co.uk; and
Membership General Information which govern your use of your Decathlon account.

We reserve the right to change these terms and conditions from time to time by changing them on Decathlon.co.uk. These terms and conditions were last updated on 24 May 2024.

Access to decathlon.co.uk

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet, or other mobile device) meets all the necessary technical specifications to enable you to access and use decathlon.co.uk and that it is compatible with decathlon.co.uk.

We may, from time to time, restrict access to certain features, parts or content of Decathlon.co.uk, or the entire Website, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with a log-on ID (such as a username and password or other identifiers) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and you must notify us immediately of any unauthorised use or other security breaches of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.

We cannot guarantee the continuous, uninterrupted or error-free operability of decathlon.co.uk. There may be times when certain features, parts or content of decathlon.co.uk, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of Decathlon.co.uk, or any features, parts or content of decathlon.co.uk.

What you are allowed to do

You may only use Decathlon.co.uk for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from Decathlon.co.uk on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of Decathlon.co.uk and, where they apply, will be displayed on-screen or accessible via a link.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

'scrape' content or store content of Decathlon.co.uk on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of Decathlon.co.uk;
remove or change any content of Decathlon.co.uk or attempt to circumvent security or interfere with the proper working of Decathlon.co.uk or the servers on which it is hosted; or
create links to Decathlon.co.uk from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of Decathlon.co.uk, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use Decathlon.co.uk and anything available from Decathlon.co.uk for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual property rights

All intellectual property rights in any content of Decathlon.co.uk (including text, graphics, software, photographs, and other images, videos, sound, trademarks, and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from Decathlon.co.uk. In the event you print off, copy or store pages from Decathlon.co.uk (only as permitted by these terms and conditions), you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.

Content

We may change the format and content of Decathlon.co.uk from time to time. You agree that your use of Decathlon.co.uk is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on Decathlon.co.uk (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of Decathlon.co.uk and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using Decathlon.co.uk or relying on any of its content.

We cannot and do not guarantee that any content of Decathlon.co.uk will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of the content.

User content

Decathlon.co.uk may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages, chat rooms, message boards, and/or news groups (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors and not our views.

If you participate in any User Content Areas, you must:

keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic;
not submit any User Submission that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
not submit any User Submission that contains any viruses and/or other code that has contaminating or destructive elements;
not submit any User Submission containing any form of advertising; and
not impersonate, or misrepresent an affiliation with, any person or entity.

You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.

You agree that we can also pass on any User Submission to third parties for product reviewing purposes.

Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any User Submission must be sent to [email protected] and must contain details of the specific User Submission giving rise to the complaint.

External links

Decathlon.co.uk may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters

Customer membership programme

Terms and Conditions

Last updated on November 01, 2024

The Customer Membership Programme (the "Programme") is offered by DECATHLON UK LIMITED ("DECATHLON"), incorporated and registered in England and Wales with the company number 03140144 whose registered office is at Head Office, 9 Maritime Street, London, SE16 7FU, United Kingdom.

DECATHLON is part of the Decathlon Group controlled by Decathlon SE, a privately owned company incorporated in France with the Lille RCS Metropole under the company number 306 138 900 whose registered office is at 4 Boulevard de Mons, 59650 Villeneuve d’Ascq, France.

By joining the Programme, you accept these terms and conditions (“T&Cs”).

1. Who can join the Programme?

The Programme is open to all residents in the United Kingdom aged 18 years or over with legal capacity.

Sports clubs, associations, companies, works councils and similar organisations are excluded from participating in the Programme.

By joining the Programme, you confirm that you are eligible to become a Programme member (the “Member”).

2. How to join the Programme?

The Programme is part of the DECATHLON account scheme. To join the Programme and become a Member, you must create an online DECATHLON account on the following website: www.decathlon.co.uk. You may also join the Programme in any of the DECATHLON stores.

All active DECATHLON account holders become Members automatically and their online accounts are upgraded with the Programme automatically.

Joining the Programme is free of charge, with the exception of any Internet connection or mobile data costs, which may be incurred by you when accessing and using the www.decathlon.co.uk. website and/or the DECATHLON application. Such extra costs are the sole responsibility of each Member.

Each Member can only register for the Programme once. The Programme membership is strictly personal and cannot benefit another person. The Member may neither give nor lend their electronic membership card to a third party. In case of doubt, DECATHLON reserves the right to request a proof of ID to verify the identity of the Member and, where the identity check produces unsatisfactory results, DECATHLON may decide not to award membership points or other benefits linked to the membership Programme.

3. What information do I need to provide in order to join?

To open an online DECATHLON account, you will be required to complete the following mandatory fields:

Phone number
First name
Surname
A valid email address
Communication and marketing preferences

As a Programme Member, you will be responsible for the accuracy of the information you have shared with DECATHLON.

4. What are the benefits of the Programme?

4.1 Membership card

An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the DECATHLON application and on the www.decathlon.co.uk website. The card is personal and non-transferrable and each Member undertakes to use it according to the T&Cs of the Programme.

4.2 Returns policy

For any purchase on or after [Day 1] 2024, members have the right to return unwanted products (unused, clean and in their original packaging) up to 30 days from the date of purchase with proof of purchase, subject to the Terms of Supply. This does not affect your statutory rights.

For any purchase on or before [Day 0] 2024, Members can continue to benefit from DECATHLON’s 365-day returns policy.,

The conditions of returns which are available in DECATHLON stores and online on the Decathlon Returns Policy at www.decathlon.co.uk| Decathlon website.

4.3 Earning membership points

Members earn 10 points per 1 pound spent on their purchase of products sold and shipped by DECATHLON in one of the participating DECATHLON stores or on the www.decathlon.co.uk website (the “Product”). The Programme also includes the Decathlon Marketplace products. DECATHLON gift cards and delivery charges are excluded and Members will not earn any membership points for their purchase.

To collect membership points for purchases of Products made online, each Member will be required to log in to their online DECATHLON account.

To collect membership points for purchases of Products made in participating DECATHLON stores, Members must either scan their membership card at the checkout, or present it to a DECATHLON store employee, at the time of each purchase. DECATHLON will be under no obligation to award any membership points retrospectively after the purchase.

If you return a Product and request a full or partial refund from DECATHLON, the membership points corresponding to the refunded amount will be deducted from your membership points balance. Where your remaining balance is insufficient, the balance will be updated to a negative figure.

DECATHLON reserves the right to change this membership points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.3.1 Other benefits of the points-earning programme
Members can earn membership points by:

Joining the membership programme and get 1000 points for welcoming you.

Leaving a review on products purchased from Decathlon allows for the accumulation of 100 points per review, with a limit for each member of 5 reviews per year. The points will be added the week following the completion of each review, to the member's account.

Performing sports, provided that you exercise for (2.50) TWO hours thirty minutes per week and that your performance is recorded on the sports applications compatible with the Programme. Earning points through this practice is limited to 100 points per week, and is subject to compliance with the two conditions above. The points will be added the week following the completion and recording of the sports practice, to the member's account. The specific conditions for this way of earning points, including the list of sports applications from which physical activity can be recorded, can be consulted in the space dedicated to each member's personal account.

4.3.2 One-off offers and short-term missions

DECATHLON may run one-off commercial offers and short-term missions allowing Members to earn additional membership points.

DECATHLON reserves the right to change this additional membership points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.3.3 Converting membership points into a voucher

Every member who has earned 2000 points has the option to convert these points into a DECATHLON voucher worth 3 pounds and valid for 12 months from the date of issue. If members want to continue accumulating points, they can get a 5 pound voucher when reaching a total of 3000 points as well as a discount voucher of 10 euros upon reaching a total of 6,000 points.. To convert membership points into a voucher, members must log into their DECATHLON account at www.decathlon.co.uk and follow the instructions provided in the membership points section by converting membership points into a barcode with the stated amount.

The voucher must be used only by the Member of the Programme who is a DECATHLON account holder and who has earned points under their DECATHLON account and who has triggered the creation of the voucher. That Member may use the voucher for purchases made through www.decathlon.co.uk and using their online DECATHLON account or for purchases in DECATHLON stores in accordance with these T&Cs.

Each voucher must be redeemed in full for a product sold and distributed by DECATHLON so that the voucher is deducted from the purchase price, thus reducing the actual total amount to be paid and by doing so effectively invalidating the voucher.

The voucher must be redeemed in full in a single transaction. Where the product purchase value is less than the voucher value, the unused voucher balance will be lost. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard.

The voucher is non-transferable and only the Member redeeming their membership points is entitled to use it in accordance with these T&Cs.

The voucher can only be redeemed for products as specified above. Services, home delivery, package delivery and any other non-product related transactions are excluded.

The voucher cannot be exchanged for cash.

4.4 Other advantages

DECATHLON may provide further offers and benefits at its sole discretion from time to time. DECATHLON reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external partners.

These advantages are subject to the specific conditions of the Programme and to the conditions of DECATHLON partners. These benefits may vary depending on the DECATHLON store chosen by the Member when registering and/or creating their online DECATHLON account.

4.5 Personalised offers

Members will receive personalised offers and marketing communication from DECATHLON if they have opted in to receiving such marketing materials in “Your Communication Preferences” settings. These personalised offers will include information about new products and services they may wish to purchase from DECATHLON. Members will have full control over their communication preferences and will be able to opt out from receiving some or all marketing communication from DECATHLON at any time.

Additionally, DECATHLON may send service messages to all members from time to time irrespective of their marketing communication preferences. These service messages will contain important information, for example, about the lifecycle and expiration of the membership points, rewards as well as benefits updates.

When a member leaves the Programme, their communication preferences will be updated automatically to exclude them from the Programme.

5. Where and how to use my points?

The accumulation of membership points on purchased products starts as soon as a Member joins the Programme. DECATHLON is under no circumstances required to allocate any membership points for purchases made prior to the Member joining the Programme.

Members can check their current membership points balance on their account or communications related to the programme, as email.the here website.

Members may spend their membership points on the www.decathlon.co.uk website and in DECATHLON stores. To do so, Members will be required to log in to their online DECATHLON account and convert their membership points into a voucher to be able to make an online purchase. To use their voucher in participating DECATHLON stores, Members must either scan their voucher and membership card at the checkout, or present them to a DECATHLON store employee at the time of purchase.

DECATHLON reserves the right to change or terminate the membership points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

6. What is the validity period of the membership points?

The collected membership points will be valid for 12 months, and therefore Members must use them within 12 months from the collection date.

7. What happens in the event of fraudulent use of the Programme?

Members, who notice any suspicious or fraudulent activity in relation to their Programme membership account and/or card, must notify DECATHLON about it immediately, failing which any such an activity will be attributed directly to the Member on the grounds specified in the paragraph below.

In the event that a Member does not comply with the current T&Cs of the Programme, uses the Programme in bad faith or if DECATHLON detects any fraudulent use of the Programme by the Member or any third party, DECATHLON reserves the right to cancel the respective Programme membership at its sole discretion. As a result, the Member will no longer be able to benefit from the membership points acquired during the Programme. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard.

8. How do you use my personal data?

To find out how DECATHLON is processing your personal information, please as set out in the refer to the DECATHLON’s Privacy Policy available on its Personal Data & Cookies | Decathlon website.

9. How can I update my personal membership account related information?

Each Member is responsible for the accuracy of their personal data shared with DECATHLON. Members can update their personal information by logging in to the online DECATHLON account on the www.decathlon.co.uk website.

10. What communications will I receive if I accept communications from the Membership programme?

A Member may, at any time, refuse to receive communications relating to the Programme (except those relating to the expiry of loyalty points and those relating to the expiry of their gift cards generated by the accumulation of points within the Programme) by unsubscribing:

● Either via the unsubscribe link at the bottom of emails sent as part of the Programme
● Or via their customer account accessible from the www.decathlon.co.uk website
● Or via the Decathlon mobile application

The Member who has agreed to receive communications from the Programme will be notified by email, SMS or push notification depending on their preferred communication channel(s). These communications will relate to:

● events relating to the activity of their loyalty points balance
● reaching a level entitling them to new available rewards
● the obsolescence of loyalty points within 30 days
● the obsolescence of gift cards generated by the Programme

11. What if I have a question or wish to make a complaint?

For any questions or complaints relating to your Programme membership, please contact our customer support via the Customer Service website or email to [email protected].

12. Is it possible to unsubscribe from the Programme?

The Programme is a free service associated with the DECATHLON customer account. Members wishing to unsubscribe must log out from the membership programme without any consequence on their online DECATHLON account.

As soon as you unsubscribe from the Programme, your membership points and rewards will be permanently deleted with no option of recovery.

13. Termination of the Programme

DECATHLON reserves the right to terminate the Programme in its entirety and at its sole discretion, at any time and without giving a reason. DECATHLON will make reasonable efforts to notify all the relevant Programme Members in advance. Upon any such a Programme termination, all membership points will be permanently lost with no option of recovery or reimbursement by DECATHLON.

DECATHLON may, at any time, decline to issue, withdraw, cancel or terminate an individual DECATHLON membership account and/or remove an account holder where DECATHLON reasonably believes that the account and/or the account holder has been associated with theft, misconduct, abusive or offensive behaviour or with supplying false or misleading information to DECATHLON.

14. Changes to the T&Cs

Members are encouraged to check these T&Cs regularly and DECATHLON reserves the right to modify the T&Cs at any time without notice.

Any substantial changes may be communicated upon a reasonable notice by the means of communication chosen by DECATHLON.

Members will agree to any changes to these T&Cs if they continue to use the Programme.

15. Limitation of liability

Insofar as is permitted by law, DECATHLON, its agents, distributors and sub-contractors will not in any circumstances be responsible or liable to compensate the Members or accept any liability for any loss, damage, personal injury or death occurring as a result of the membership Programme.

16. General conditions

Any access and usage of the www.decathlon.co.uk website and the DECATHLON application will be governed by the Terms of Use | Decathlon.

Any sale in store and on the www.decathlon.co.uk website will be governed by the Terms of Supply | Decathlon.

These T&Cs are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these T&Cs will be governed by, and construed in accordance with, the law of England and Wales. The courts of England and Wales will have the exclusive jurisdiction to settle such a dispute or claim.

General

Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English and Welsh law, be limited or excluded.

Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses, and if you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

Contacting us

Please submit any questions you have about these terms and conditions, an order you have placed or ordering in general using the contact us form https://www.decathlon.co.uk/help.
You can also write us to the following address:
DECATHLON UK HEAD OFFICE
Customer Membership Team
9 Maritime Street
London, SE16 7FU