Terms and Conditions
Last updated on 23 March 2023
The Customer Loyalty Membership Programme (the "Programme") is offered by DECATHLON UK LIMITED ("DECATHLON"), incorporated and registered in England and Wales with the company number 03140144 whose registered office is at Head Office, 9 Maritime Street, London, SE16 7FU, United Kingdom.
DECATHLON is part of the Decathlon Group controlled by Decathlon SE, a privately owned company incorporated in France with the Lille RCS Metropole under the company number 306 138 900 whose registered office is at 4 Boulevard de Mons, 59650 Villeneuve d’Ascq, France.
By joining the Programme, you accept these terms and conditions (“T&Cs”).
1. Who can join the Programme?
The Programme is open to all residents in the United Kingdom aged 18 years or over with legal capacity.
Sports clubs, associations, companies, works councils and similar organisations are excluded from participating in the Programme.
By joining the Programme, you confirm that you are eligible to become a Programme member (the “Member”).
2. How to join the Programme?
The Programme is part of the DECATHLON account scheme. To join the Programme and become a Member, you must create an online DECATHLON account on the following website: www.decathlon.co.uk. You may also join the Programme in any of the DECATHLON stores.
All active DECATHLON account holders become Members automatically and their online accounts are upgraded with the Programme automatically.
Joining the Programme is free of charge, with the exception of any Internet connection or mobile data costs, which may be incurred by you when accessing and using the www.decathlon.co.uk. website and/or the DECATHLON application. Such extra costs are the sole responsibility of each Member.
Each Member can only register for the Programme once. The Programme membership is strictly personal and cannot benefit another person. The Member may neither give nor lend their electronic membership card to a third party. In case of doubt, DECATHLON reserves the right to request a proof of ID to verify the identity of the Member and, where the identity check produces unsatisfactory results, DECATHLON may decide not to award loyalty points or other benefits linked to the Programme membership.
3. What information do I need to provide in order to join?
To open an online DECATHLON account, you will be required to complete the following mandatory fields:
Gender
First name
Surname
A valid email address
Date of birth
Communication and marketing preferences
As a Programme Member, you will be responsible for the accuracy of the information you have shared with DECATHLON.
4. What are the benefits of the Programme?
4.1 Membership card
An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the DECATHLON application and on the www.decathlon.co.uk website. The card is personal and non-transferrable and each Member undertakes to use it according to the T&Cs of the Programme.
4.2 Returns policy
Members can benefit from DECATHLON’s 365-day returns policy, the conditions of which are available in DECATHLON stores and online on the Decathlon Returns Policy | Decathlon website.
4.3Earning loyalty points
Members earn 1 point per £1 spent on their purchase of products sold and shipped by DECATHLON in one of the participating DECATHLON stores or on the www.decathlon.co.uk website (the “Product”). DECATHLON gift cards, delivery charges and Decathlon Marketplace products are excluded and Members will not earn any loyalty points for their purchase.
To collect loyalty points for purchases of Products made online, each Member will be required to log in to their online DECATHLON account.
To collect loyalty points for purchases of Products made in participating DECATHLON stores, Members must either scan their membership card at the checkout, or present it to a DECATHLON store employee, at the time of each purchase. DECATHLON will be under no obligation to award any loyalty points retrospectively after the purchase.
If you return a Product and request a full or partial refund from DECATHLON, the loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance. Where your remaining balance is insufficient, the balance will be updated to a negative figure.
DECATHLON reserves the right to change this loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.
4.4 One-off offers and short-term missions
DECATHLON may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points.
DECATHLON reserves the right to change this additional loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.
4.5 Converting loyalty points into a voucher
Every Member who has earned 250 loyalty points has the option of converting these points into a DECATHLON voucher worth £5 and valid for 12 months from the date of issue. To convert loyalty points into a voucher, Members must log in to their online DECATHLON account and follow the instructions provided in the loyalty points section.
The voucher must be used only by the Member of the Programme who is a DECATHLON account holder and who has earned loyalty points under their DECATHLON account and who has triggered the creation of the voucher. That Member may use the voucher for purchases made online through their online DECATHLON account or for purchases in DECATHLON stores in accordance with these T&Cs.
Each voucher must be redeemed in full for a product sold and distributed by DECATHLON so that the voucher is deducted from the purchase price, and thus reducing the actual total amount to be paid and by doing so effectively invalidating the voucher.
The voucher must be redeemed in full in a single transaction. Where the product purchase value is less than the voucher value, the unused voucher balance will be lost. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard.
The voucher is non-transferable and only the Member redeeming their loyalty points is entitled to use it in accordance with these T&Cs.
The voucher can only be redeemed for products as specified above. Services, home delivery, package delivery and any other non-product related transactions are excluded. The voucher cannot be exchanged for cash.
4.6 Other advantages
DECATHLON may provide further offers and benefits at its sole discretion from time to time. DECATHLON reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external partners.
These advantages are subject to the specific conditions of the Programme and to the conditions of DECATHLON partners. These benefits may vary depending on the DECATHLON store chosen by the Member when registering and/or creating their online DECATHLON account.
4.7 Personalised offers
Members will receive personalised offers from DECATHLON if they have opted in to receive email and marketing communication from DECATHLON. These personalised offers will include important information about the lifecycle of their points and rewards, special communications for benefits updates.
5. Where and how to use my points?
The accumulation of loyalty points on purchased Products starts as soon as a Member joins the Programme. DECATHLON is under no circumstances required to allocate any loyalty points for purchases made prior to the Member joining the Programme.
Members can check their current loyalty points balance on the here website.
Members may spend their loyalty points on the www.decathlon.co.uk website and in DECATHLON stores. To do so, Members will be required to log in to their online DECATHLON account and convert their loyalty points into a voucher to be able to make an online purchase. To use their voucher in participating DECATHLON stores, Members must either scan their voucher and membership card at the checkout, or present them to a DECATHLON store employee at the time of purchase.
DECATHLON reserves the right to change or terminate the loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.
6. What is the validity period of the loyalty points?
The collected loyalty points will be valid for 12 months, and therefore Members must use them within 12 months from the collection date.
7. What happens in the event of fraudulent use of the Programme?
Members, who notice any suspicious or fraudulent activity in relation to their Programme membership account and/or card, must notify DECATHLON about it immediately, failing which any such an activity will be attributed directly to the Member on the grounds specified in the paragraph below.
In the event that a Member does not comply with the current T&Cs of the Programme, uses the Programme in bad faith or if DECATHLON detects any fraudulent use of the Programme by the Member or any third party, DECATHLON reserves the right to cancel the respective Programme membership at its sole discretion. As a result, the Member will no longer be able to benefit from the loyalty points acquired during the Programme membership. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard.
8. How do you use my personal data?
DECATHLON is processing your personal information as set out in the DECATHLON’s Privacy Policy available on its Personal Data & Cookies | Decathlon website.
9. How can I update my personal information?
Each Member is responsible for the accuracy of their personal data shared with DECATHLON. Members can update their personal information by logging in to the online DECATHLON account on the www.decathlon.co.uk website.
10. What if I have a question or wish to make a complaint?
For any questions or complaints relating to your Programme membership, please contact our customer support via the Customer Service website or email to [email protected].
11. Is it possible to unsubscribe from the Programme?
The Programme is a free service associated with the DECATHLON customer account. Members wishing to unsubscribe must delete their online DECATHLON account by contacting our customer support via the Customer Service website or email to [email protected].
As soon as you unsubscribe from the Programme and delete your online DECATHLON account, your loyalty points and rewards will be permanently deleted with no option of recovery.
12. Termination of the Programme
DECATHLON reserves the right to terminate the Programme in its entirety and at its sole discretion, at any time and without giving a reason. DECATHLON will make reasonable efforts to notify all the relevant Programme Members in advance. Upon any such a Programme termination, all loyalty points will be permanently lost with no option of recovery or reimbursement by DECATHLON.
DECATHLON may, at any time, decline to issue, withdraw, cancel or terminate an individual DECATHLON membership account and/or remove an account holder where DECATHLON reasonably believes that the account and/or the account holder has been associated with theft, misconduct, abusive or offensive behaviour or with supplying false or misleading information to DECATHLON.
13. Changes to the T&Cs
Members are encouraged to check these T&Cs regularly and DECATHLON reserves the right to modify the T&Cs at any time without notice.
Any substantial changes may be communicated upon a reasonable notice by the means of communication chosen by DECATHLON.
Members will agree to any changes to these T&Cs if they continue to use the Programme.
14. Limitation of liability
Insofar as is permitted by law, DECATHLON, its agents, distributors and sub-contractors will not in any circumstances be responsible or liable to compensate the Members or accept any liability for any loss, damage, personal injury or death occurring as a result of the Programme membership.
15. General conditions
Any access and usage of the www.decathlon.co.uk website and the DECATHLON application will be governed by the Terms of Use | Decathlon.
Any sale in store and on the www.decathlon.co.uk website will be governed by the Terms of Supply | Decathlon.
These T&Cs are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these T&Cs will be governed by, and construed in accordance with, the law of England and Wales. The courts of England and Wales will have the exclusive jurisdiction to settle such a dispute or claim.
