Terms of Supply | Decathlon

Terms of Supply | Decathlon


These are the terms and conditions of supply for http://www.decathlon.co.uk (Website) and Decathlon APP. Decathlon.co.uk and Decathlon APP are operated by Decathlon UK Limited trading as Decathlon (we, us and our). We are a limited company, registered in England and Wales. Our registered company number is 03140144, and our registered office is at 9 Maritime Street, London, SE16 7FU. Our VAT registration number is GB679262296.

You will find products and services offered on this Website (Products and Services) by Decathlon and also by professional vendors who are independent of Decathlon (Partners). You can find a dedicated page for each Partner on the Website.

Your purchase of any of the Products and/or Services on this Website is subject to these terms and conditions and by placing an order for any Product and/or Services you agree to be bound by them. You confirm that you are of full age or have received parental permission and that you have the legal capacity to enter into a contract and to subsequently place an order on Decathlon.co.uk for Products and/or Services. You should print a copy of these terms and conditions for future reference.

These terms and conditions also govern the contractual relationship between you and the Partners of Decathlon. There may be other specific terms and conditions of supply applicable to Products and/or Services sold on the Website by the Partners, in which case they can be found on a page dedicated to that Partner on the Website.

In addition to these terms and conditions, the following additional terms also apply to your use of Decathlon.co.uk and its associated features:

Decathlon and the Partners reserve the right to change these terms and conditions from time to time by changing them on Decathlon.co.uk, although no such change will affect any order you have already placed with us and/or our Partners. These terms and conditions were last updated on 3rd May 2023.

Ordering and availability

Products and/or Services may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Securely Now" button on the checkout page.

After placing an order, you will receive an email from us acknowledging that Decathlon and/or our Partners have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us and/or our Partners to buy a Product and/or Service. All orders are subject to acceptance by us and/or our Partners. Neither Decathlon nor our Partners are obliged to accept your order and we and/or our Partners may, in complete discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Securely Now" button, you enter into an obligation to pay for the Product(s) and/or Service(s) in the event that your order is accepted by us and/or our Partners. Where your order is accepted, we will confirm such acceptance to you by sending you an email that confirms this (Acceptance Confirmation). The contract between you and us and/or our Partners in relation to the Products and/or Services ordered (Contract) will only be formed when we send you the Acceptance Confirmation. After entering into the Contract, we and/or our Partners will be under a legal duty to supply you with Products and/or Services that are in conformity with the Contract. We will send you an email confirming when the Product has been dispatched together with (where applicable) a tracking number.

The Contract will relate only to those Products and/or Services we have confirmed in the Acceptance Confirmation. We and/or our Partners will not be obliged to supply any other Products and/or Services which may have been part of your order until the acceptance of such orders has been confirmed in a separate Acceptance Confirmation.

The Product and/or Service offers apply for as long as they remain visible on Decathlon.co.uk, except when special offers are available, in which case the term of validity of those offers will be stipulated on Decathlon.co.uk. You are advised to check the availability of items on the relevant Product and/or Service information page.

If an item ordered is not available, we and/or our Partners reserve the right to cancel the order, in which case you will be notified accordingly. If you place an order for several Products and/or Services, one of which is unavailable, we will inform you accordingly. The rest of the order will be processed and dispatched to you within the timeframe indicated on Decathlon.co.uk.

We and/or our Partners may also offer to replace the unavailable item with a similar item of similar quality with your prior agreement. In this case, if you then exercise your right to cancel the order after receipt of the substitute item, you will be required to pay the return postage costs.

You may access and review orders placed by you on Decathlon.co.uk by going to My Account.

Price and payment

The price of Products and/or Services is as quoted on Decathlon.co.uk from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due once you have selected your chosen delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.

Decathlon.co.uk contains a large number of Products and/or Services and it is always possible that, despite our and/or our Partners’ best efforts, some of the Products and/or Services listed on Decathlon.co.uk may be incorrectly priced. We and/or our Partners will normally verify prices as part of dispatch procedures so that, where a Product's and/or Service’s correct price is less than the stated price, we and/or our Partners will charge you the lower amount. If a Product’s and/or Service’s correct price is higher than the price stated on the Website, we and/or our Partners will normally, in complete discretion, either contact you for instructions before dispatching the Product or delivering the Service, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card, via PayPal, by using Decathlon gift cards or loyalty vouchers, or any other means of payment available on the checkout page. We accept payment by most major credit and debit cards.

We will charge your credit or debit card to full payment as soon as we and/or our Partners pick the first item of your order in the warehouse. If we and/or our Partners unfortunately notice a lack of availability of one of the Products and/or Services, we will advise you immediately and you will be able to choose between the cancellation of the whole order or a partial refund.

Please note that in the payment transaction process, we ask the card issuer to ring fence (reserve) the amount of any order before we and/or our Partners pick the first item. It means that even if you order one item, it may still appear that you were charged for it, but as soon as we inform the card issuer that the order has been cancelled, the funds will be released straight back to you.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we and/or our Partners are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We and/or our Partners are not responsible for this.

Delivery or "Click and collect"

Your order will be fulfilled by the delivery date set out in the Acceptance Confirmation or, if no delivery date is specified and unless there are exceptional circumstances, then it will be fulfilled by Decathlon within 30 days after the date of the Acceptance Confirmation, and by the Partner within a timeframe as per the Partner’s specific terms and conditions of supply, which can be found on a page dedicated to that Partner on the Website.

Your order will be delivered to the delivery address within the United Kingdom (subject to the restrictions in the paragraph below) you specify when placing your order, unless you opt (where available) to collect it from your local Decathlon store or one of our and/or our Partners’ couriers from time to time, where the courier offers such a collection service. A list of the available collection points is available when selecting your chosen delivery method during checkout on Decathlon.co.uk. If you opt for this collection service, your entire order will be delivered to your chosen collection point and will be available for collection by you from the date specified in the Acceptance Confirmation or notified to you by us or the courier. When collecting your order, you should take with you the Acceptance Confirmation, along with some form of identification (such as a credit card or driving licence).

Orders cannot be delivered to Channel Islands, PO Boxes or similar addresses. Products and/or Services included within the same order cannot be delivered to different addresses.

We and/or our Partners offer a variety of couriers for deliveries of Products and/or Services, which you can select during the checkout process. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door. Our and/or our Partners’ couriers will not be responsible for any additional carrying, unpacking or positioning of Products. If you order a large, heavy or bulky Products, you are advised to check that its dimensions (allowing for packaging) will allow it to pass freely through the doorways and corridors of the delivery address (or your car if you choose the Click and Collect delivery).

If you are unable to take delivery of items, you will have a certain period of time in which to collect the Product(s) from the specified courier. Thereafter, the Product(s) will be returned to us and/or our Partners and it will be considered that you have exercised your right to cancel your order.

Risk and ownership

Products ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Products ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.

Consumer rights

ou may cancel a Contract at any time in the first 14 days following the delivery of your order. Please see the Returns Policy for more information. Goods purchased under the Cycle Scheme can only be returned according to the Cycle Scheme Terms & Conditions.

If you cancel, you will receive a full refund of the price paid for the Products and/or Services in accordance with our and/or our Partners’ refunds policy (see below).

To cancel a Contract, you must clearly inform us, by going to “My Account”, selecting order history and following the online instructions to create a return.

You must also return the Products to us (if sold by Decathlon) or directly to the Partner (if sold by the Partner) within 14 days after the day of notifying us of the cancellation, in the same condition in which you received them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we and/or our Partners may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of any of the following Products and/or Services:

Perishable items;
Audio and/or visual recordings or computer software or hygiene-sealed items, in each case, where the sealed packaging has been opened; or
Products and/or Services that have been personalised or made to your own bespoke specifications;
unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we and/or our Partners have provided one, inside the parcel) and then return it to us (if sold by Decathlon) or directly to the Partner (if sold by the Partner), either by courier or by recorded delivery mail or other form of registered mail or if the Products are too bulky to return by mail then by a suitable carrier, to the following address (only if sold by Decathlon):

Thomas Dachser Way
Northampton, NN4 7HT
United Kingdom

For further information about returns of Products purchased from our Partners via our Website, please refer to any specific terms and conditions of supply of the Partner, which can be found on a page dedicated to that Partner on the Website.

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please keep your proof of posting and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us and/or our Partners, except in the case of items which we and/or our Partners substitute if the precise Products you ordered were not in stock.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Acceptance Confirmation. Nothing in this section affects your legal rights.

Faulty products

If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product information

Whilst we and/or our Partners have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on Decathlon.co.uk, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on Decathlon.co.uk regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contact Us).

Certain Products sold on Decathlon.co.uk are covered by a sales warranty for the term stipulated on the relevant product information web page and information accompanying the actual Product.

If you require after sales care or if you have any questions on a product warranty, please contact Us.


Nothing in these terms and conditions shall limit or exclude our and/or our Partners’ liability to you:

- For death or personal injury caused by our and/or our Partners’ negligence;
- For fraudulent misrepresentation;
- For breach of any statutorily-implied term as to ownership of the Products;
- Under Part I of the Consumer Protection Act 1987; or
- For any other liability that may not, under English and Welsh law, be limited or excluded.

Subject to this, in no event shall we and/or our Partners be liable to you for any business losses and any liability we and/or our Partners do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Products and/or Services and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us and/or our Partners at the time your order is accepted by us and/or our Partners.

We and/or our Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our and/or our Partners’ obligations under any Contract that is caused by events outside our and/or our Partners’ reasonable control.


You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you via email or postal address you provide to us when placing an order.

If we and/or our Partners fail to enforce any of our and/or our Partners’ rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us and/or our Partners in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in English language only and that no public filing requirements apply.

These terms and conditions shall be governed by English and Welsh law, and you agree that any dispute between you and us and/or our Partners regarding any Contract will only be dealt with by the English courts.

Contacting us

Please submit any questions you have about these terms and conditions, an order you have placed or ordering in general using the customer form or by telephone on 0207 064 3000 between the hours stated on the Frequently Asked Question page.

You can also write us to the following address:
Customer Loyalty Team
9 Maritime Street
London, SE16 7FU