9.90 £
Refund period 21 days If the customer asserts justified warranty claims, the supplier may, at his discretion, either refund the purchase price or deliver replacement goods. Other claims arising from a defective delivery, in particular claims for damages including loss of profit or other financial losses of the customer, are completely excluded, unless the cause of the damage is based on a deliberate act or gross negligence on the part of the supplier. The client is entitled to withdraw from the contract with the supplier until the goods are shipped.
If it is necessary to return the product to us during the warranty period despite telephone or email support, please do so via our service partner. When returning the product, please choose suitable and safe packaging, e.g. using the original packaging (please note the packaging instructions for returns). Damage during transport due to improper packaging is not covered by the warranty. In this case, you will receive an estimate of the costs. SOFLOW AG does not accept any liability for additional materials sent that are not included in the original scope of delivery of the product (such as attachments or labels). Report any damage or defect that may have existed at the time of purchase to your authorized dealer immediately after unpacking. Repairs made after the warranty period are subject to a charge.
The supplier guarantees that the products sold are delivered without material damage and without defects in title. In the event of purchase, any defects must be reported to the supplier immediately and at the latest within three days in writing or by e-mail. The warranty period is two years from the date of delivery. The warranty period begins with the delivery to the customer. The supplier is not liable for damage to the products after delivery due to non-compliance with the supplier's operating or maintenance instructions. The customer is obliged to provide proof that the goods were defective at the time of delivery. If the customer asserts justified warranty claims, the supplier may, at his discretion, either refund the purchase price or deliver replacement goods. Any other claims arising from a defective delivery, in particular claims for damages, including loss of profit or other financial losses of the customer, are completely excluded, unless the cause of the damage is based on a deliberate or grossly negligent act of the supplier. The customer has the right to withdraw from the contract with the supplier until shipment. More information can be found at: https://www.soflow.com/en/warranty-conditions/
2 days