Hy-pro

N/A

RETURNS + REFUNDS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase to be sent to us. There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery. REFUNDS Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. This process may take up to 14 days depending on the bank. LATE OR MISSING FUNDS If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please fill contact us form or email us at [email protected]. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded. EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Hy-Pro House, Centrus Park, Arenson Way, Dunstable, Bedfordshire, LU5 5BN. SHIPPING To return your product, you should mail your product to: Hy-Pro House, Centrus Park, Arenson Way, Dunstable, Bedforshire, LU5 5BN, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

RETURNS + REFUNDS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase to be sent to us. There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery. REFUNDS Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. This process may take up to 14 days depending on the bank. LATE OR MISSING FUNDS If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please fill contact us form or email us at [email protected]. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded. EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Hy-Pro House, Centrus Park, Arenson Way, Dunstable, Bedfordshire, LU5 5BN. SHIPPING To return your product, you should mail your product to: Hy-Pro House, Centrus Park, Arenson Way, Dunstable, Bedforshire, LU5 5BN, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We also will not accept any returns of hoverboards if user states that it is not working but we find the hoverboard has not been calibrated. Please ensure hoverboard is calibrated before it has been returned.

1 year

DPD 3-5 working days