Fishingmad

You will have to bear the direct cost of returning the products. Collection charges are applied on a case-by-case basis depending on the nature of the product and where it is collected from. All collection charges will reflect our direct costs of collection and will be agreed with customers in advance. Alternatively customers can return a product themselves but must exercise reasonable care in doing so.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the products, or (c) if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Where you are returning the products, we may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

Returns a. How to return a product To return a product please contact our dedicated helpline 01555870730. If the product is in the UK and within our standard delivery area, we may arrange to collect the product from you. If it is not then we will make separate arrangements with you. Alternatively customers can return a product themselves but must exercise reasonable care in doing so. Please use a traceable method of posting as we cannot be responsible for any items lost in transit. b. Taking care of the product before it is returned If you want to handle or otherwise try out the product at home, you must do that in the way you would in our store. You can do what you need to in order to establish the product's nature, characteristics and functioning. In other words you can do what would reasonably be allowed in a store. If your use of the product extends beyond that, and you then cancel the contract, you will have to pay us for the reduction in value of the product. For any product, the sum we will recover will never be more than the contract price. We will deduct this sum from your refund, or if we have already paid you the refund, you must pay the sum to us separately. c. Collection charges (cost of return) You will have to bear the direct cost of returning the products. Collection charges are applied on a case-by-case basis depending on the nature of the product and where it is collected from. All collection charges will reflect our direct costs of collection and will be agreed with customers in advance. Alternatively customers can return a product themselves but must exercise reasonable care in doing so.

You reserve the right to cancel your whole order within 14 days from the day after delivery. We will refund the cost of goods, standard postage and associated packing costs you paid as part of that order. This is accordance with Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 14 days allowed under the Distance Selling Regulations or if you only cancel part of your order.

Your order will normally be dispatched within one-two working days, order before 2pm on any working day to guarantee same day dispatch, with exception to Public Bank Holidays. (Subject to stock availability). If your item is not in stock, we may back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.