How Can We Help You?

Important Note
Dear Customers, We are currently experiencing some technical difficulties in our servers. As a result of this some of the orders may be delayed for delivery. Our IT teams are working hard to resolve this issue and we hope to get things back on track shortly. We apologise for any inconvenience caused. Thank you for your patience.
frequently asked questions
PLACING
MY ORDER
  • My account
  • Find my product
  • Payment & Security
  • Shipping & Delivery
RECEIVING
MY ORDER
  • Make a return
  • Track my order
  • After sales services
  • Modification & Cancellation
STORE
ENQUIRY
  • Decathlon Card
  • Sporeka Gift-Card
  • E-Vouchers
  • Store information
top 10 frequently asked questions

With Decathlon you have 365 days to change your mind!

If you have bought a product on www.decathlon.co.uk and you are not 100% satisfied, you can change your mind and return the product to us or in one of our stores and we will process an exchange or refund.

Please note, however, that we do not exchange or refund perishable goods such as food or drinks.

1. Return to a Decathlon store You can ask for an exchange or refund at the Decathlon store of your choice. When you come to the store, please bring your invoice with you. To print your invoice, simply log onto your personal account at www.decathlon.co.uk.

2. Return by mail Please check the following link to get more information about creating an online return: Click here

All our stores are open 7 days a week, however opening times may differ. To find out the opening hours of your local Decathlon store, please click on the following link.

Each product description indicates the time it takes to process your order in our warehouse. The total delivery time includes the warehouse processing time and home delivery by our carriers.

Once you have all your items in your basket, you will see the estimated delivery date just below your selected Shipping Method. The delivery date is based on the delivery date of the product with the longest delivery time. If you cannot wait, we advise you only to order products with the same delivery time.

Once your product has been shipped,you will receive an automatic confirmation email and shortly after you will be able to track your order on the carriers website.

Please note UK public holidays may affect your delivery time.

For more information on our delivery methods click here.

You will find all the informations on how to track your order in the following link: Click here

Unfortunately, we currently only deliver within the UK. Please note that your delivery address and billing address must both be in the UK. (Although they need not be the same as each other.) In addition, we are currently unable to deliver to the Republic of Ireland, the Channel Islands, the Isle of Wight or the Isle of Man. Our team is working hard to find a solution for you.

On the brighter side, check our decathlon.com website and find out where we already deliver to.

For more information on our home delivery service, click here.

Once your order is "preparation in progress" or "dispatched" status we are not longer able to undertake any modifications/ cancellations because the order is being loaded or already in the hands of the carrier. Your parcel is deemed to be in the process of being shipped.

As a last resort, you can refuse the parcel when delivered and the delivery company will send back the parcel to the sender.You can as well exercise your right to return after reception.

You’ve followed all the steps to place your order and made your payment with no difficulty, and your order has been given an order number starting with DCUK? That's good news.

Please note that it may take up to 24 hours for your order to be confirmed, as decathlon.co.uk uses card authorisation and fraud screening to ensure safe and secure shopping. Thank you for your understanding concerning this check which is only intended to give you additional protection.

Once your order is confirmed, you will receive an order confirmation email. Now you will be able to follow your order status in your personal account at decathlon.co.uk 'My account'. If you have placed your order 24 hours ago and still have not received any confirmation email, please contact our Customer Loyalty Team for advice.

At Decathlon.co.uk, we accept the following methods of payment.

Visa Debit/Credit
Master Card
Visa Electron
Maestro
Decathlon (Sporeka) Gift Card
Decathlon eVoucher
Decathlon promotional code
American Express
PayPal

We use the Secure Socket Layer (SSL) protocol for all orders placed. This encryption allows a high level of security for your transactions. Transmission of your card details and personal details is fully secure.

We remind you that when you pay with bank card, you will only be charged once your order is ready to be shipped.

Yes, you can, as long as you have linked your card number to your online account. You can do this when you create your account or at a later stage by indicating My Decathlon Card Number in My account.

Please note that your online purchase will be automatically rewarded with the 48 hours after your order has been dispatched.

​For Domyos fitness equipment (treadmill, rowing machines, exercise bikes, elliptical cross trainers, trampolines, multi-gyms) Domyos has a specific online service, providing answers to your technical questions and installation instructions. You can access the website by visiting sav.domyos.co.uk

O​ur technical support team will respond to your request regarding assembly of the items, missing parts, items damaged during transportation or manufacturing faults within 2 business days

To find out more information about our warranty, please click here