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Store Reopening & FAQs - COVID-19

Store Reopening

We are reopening the following stores to allow you, our customers, to have access to all essential sports products and equipment.

Belfast
Monday to Saturday 10 am to 7 pm and Sunday 1 pm to 5pm

Bolton
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30pm

Breahead
Monday to Saturday 10 am to 7 pm and Sunday 10 am to 5pm

Brent Cross
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5pm

Brighton
Monday to Saturday 9 am to 6 pm and Sunday 11 am to 5 pm

Chingford
Monday to Saturday 10.30 am to 7 pm and Sunday 11 am to 5 pm

Crawley
Monday to Saturday 10 am to 6 pm (Thursday 11 am to 7 pm) and Sunday 11 am to 5 pm

Cambridge
Monday to Saturday 10 am to 7 pm and Sunday 11 pm to 5 pm

Chelmsford
Monday to Saturday 9 am to 6 pm and Sunday 10.30 am to 4.30 pm

Coventry
Monday to Saturday 10 am to 7 pm and Sunday 10 am to 4 pm

Croydon
Monday to Saturday 10 am to 6 pm and Sunday 11 am to 5 pm

Farnborough
Monday to Saturday 9 am to 5 pm and Sunday 11 am to 5 pm

Ealing Broadway
Monday to Saturday 10 am to 6 pm and Sunday 11 am to 5pm

Edinburgh
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5pm

Giltbrook
Monday to Saturday 9 am to 6 pm and Sunday 11 am to 5pm

Greenwich
Monday to Saturday 9 am to 6 pm and Sunday 11 am to 5 pm

Guildford
Monday to Saturday 10 am to 6 pm and Sunday 11 am to 5 pm

High Street Kensington
Monday to Saturday 10.30 am to 7.30 pm and Sunday 11.30 am to 5.30pm

Huyton
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30 pm

Lakeside
Monday to Saturday 9.30 am to 6 pm and Sunday 10.30 am to 4.30pm

Manchester - Eastlands
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5 pm

Milton Keynes
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30pm

Newcastle
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5pm

Oxford
Monday to Saturday 9 am to 6 pm and Sunday 10 am to 4pm

Portsmouth
Monday to Saturday 9 am to 6 pm and Sunday 10 pm to 4 pm

Poole
Monday to Saturday 9 am to 6 pm and Sunday 10 am to 4pm

Rushden Lakes
Monday to Saturday 9 am to 6 pm and Sunday 10.30 am to 4.30 pm

Reading
Monday to Saturday 9 am to 6 pm and Sunday 10 am to 4pm

Southampton
Monday to Saturday 9 am to 6 pm and Sunday 10 am to 4pm

Stevenage
Monday to Saturday 9 am to 6 pm and Sunday 11 am to 5 pm

Stockport
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30pm

Surrey Quays
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5pm

Sheffield
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30pm

Tamworth
Monday to Saturday 9 am to 6 pm and Sunday 10 am to 4 pm

Telford
Monday to Saturday 10 am to 6 pm and Sunday 10.30 am to 4.30 pm

Warrington
Monday to Saturday 10 am to 7 pm and Sunday 10.30 am to 4.30pm

Wednesbury
Monday to Saturday 10 am to 7 pm and Sunday 11 am to 5pm

Wandsworth
Monday to Saturday 9.30 am to 6.30 pm and Sunday 11 am to 5pm

For more information about the stores, click here

Shopping with Us Safely

In order for every one of our customers to remain safe and feel comfortable during their visit, our team at Decathlon have put in place the following measures.

Social Distancing Measures

In order to respect Government guidelines around social distancing, please always keep 2 metres apart from our teammates and other customers. This will clearly be marked in our stores and we will be limiting our customer capacity at the entry to each store. This may involve extra queuing and we appreciate your patience whilst shopping with us. Our Decathlon team mates are of course still available to help and advise you.

Cleaning and Sanitation

All our stores are regularly cleaned and we also provide hand sanitising gel and wipes for your basket at the front of each store. For your safety our toilets remain closed for the moment.

In Store Experience

Your experience in our stores may be slightly different than usual. We have removed some display products and our test zones are currently closed for your safety but we hope you can still find what you are looking for. In addition to this all our fitting rooms will be closed for the time being.

Card Only Payment

In order to provide a safe and efficient checkout, all our tills are self service and for the moment we are only accepting card, contactless payment and gift cards. The same applies for any product returns, we will be unable to refund in cash.

FAQs COVID-19

Yes, you can always place your orders on decathlon.co.uk and have them delivered to your home. Our teams make every effort to guarantee the most suitable delivery times. Be aware that, given the circumstances they are nevertheless exceptionally long.

In an effort to handle demand during the ongoing COVID-19 crisis, we’ve had to place a daily limit on orders. The count resets at 11 PM every day.

Yes, we organise ourselves to secure our supplies and offer you, permanently and in sufficient quantities, all the products you want. Again, it is taking us longer than usual.

At the moment we do not have any pre order system. You would need to wait for the product to be back in stock to place your order.
When will that be? Information will be displayed on the product page if resupply has been scheduled.
If no information is displayed, it means we do not have any time frame for resupply on this particular product.

At the moment we have a maximum number of bikes we can ship per day. The count resets at 11pm every day so that would be the best time to try, although we do have a peak of attempts at this time so we can't guarantee a slot for everyone.
Unfortunately, the demand is much higher than what we are capable of processing at the moment, so not everyone manages to secure a slot. Don’t lose hope !

At the moment we are not able to process cycle scheme vouchers for online payments. You would need to wait for our stores to open again to redeem it with us.

We will send you a personalized communication as soon as possible to inform you of the deadline and the method of recovery.

If you bought the item in store: We recommend you to keep your proof of purchase, you will be able to return the product to us at the reopening of our stores. We will of course show understanding if your return is made outside the deadlines set out in our returns policy.

If you bought your item online: please see our return policy



If you still can't find your answer, please check our regular FAQs here



Like any great sports team, we are stronger together. Thank you for your understanding and patience during this difficult time, and we can't wait to see you back at Decathlon soon.

Decathlon UK Team