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FAQs Covid 19

Decathlon UK is taking the current situation with COVID-19 (coronavirus) very seriously and we have a dedicated team to regularly review the measures being undertaken by the Company in light of advice from the Government and Decathlon United.
You will find below the answers to the commonly asked questions regarding the impact of COVID-19 on our activity :

Most of our stores are closed from March 24th until further notice.

However, in order to deliver more items to you, we have decided to open ten stores for Click & Collect only, strictly following the current health guidelines, in London (Surrey Quays), Greater Manchester (Stockport), Birmingham (Wednesbury), Sheffield, Nottingham, Belfast (Nothern Ireland), Edinburgh and Braehead (Scotland)

London Surrey Quays will be open Monday to Saturday from 11 am to 6 pm and on Sunday from 11 am to 5 pm.
Wednesbury will open from Monday to Saturday from 12 pm to 6 pm and on Sunday from 12 pm to 5 pm.
Stockport will be open during weekdays from 1 pm to 6 pm.
Belfast will open during weekdays from 12 pm to 5 pm.
Braehead will open from Monday to Saturday from 1pm to 6 pm.
Nottingham will open from Monday to Saturday from 11am to 6 pm and on Sunday from 11 am to 5 pm.
Edinburgh will open on Tuesday 5th May and will open from Tuesday to Saturday from 1pm to 6 pm.
Sheffield will open from Monday to Saturday from 12 pm to 6 pm.
London High Street Kensington will open on Thursday 21st May and will be open from Monday to Saturday from 11 am to 6 pm and on Sunday from 11 am to 5 pm.
Wandsworth will open on Thursday 21st May and will be open from Monday to Saturday from 11 am to 6 pm and on Sunday from 11 am to 5 pm.

You will only be able to select the C&C option if the product you want to order is already in stock in your local store. If you choose this option, your order will be available the next day in your selected store.
If you can not select the C&C option at checkout, it means your store doesn’t have any stock for this product and you will have to order through home delivery.

Yes, you can always place your orders on decathlon.co.uk and have them delivered to your home. Our teams make every effort to guarantee the most suitable delivery times. Be aware that, given the circumstances they are nevertheless exceptionally long.

In an effort to handle demand during the ongoing COVID-19 crisis, we’ve had to place a daily limit on orders. The count resets at 11 PM every day.

Yes, we organise ourselves to secure our supplies and offer you, permanently and in sufficient quantities, all the products you want. Again, it is taking us longer than usual.

At the moment we do not have any pre order system. You would need to wait for the product to be back in stock to place your order.
When will that be? Information will be displayed on the product page if resupply has been scheduled.
If no information is displayed, it means we do not have any time frame for resupply on this particular product.

At the moment we have a maximum number of bikes we can ship per day. The count resets at 11pm every day so that would be the best time to try, although we do have a peak of attempts at this time so we can't guarantee a slot for everyone.
Unfortunately, the demand is much higher than what we are capable of processing at the moment, so not everyone manages to secure a slot. Don’t lose hope !

At the moment we are not able to process cycle scheme vouchers for online payments. You would need to wait for our stores to open again to redeem it with us.

We will send you a personalized communication as soon as possible to inform you of the deadline and the method of recovery.

If you bought the item in store: We recommend you to keep your proof of purchase, you will be able to return the product to us at the reopening of our stores. We will of course show understanding if your return is made outside the deadlines set out in our returns policy.

If you bought your item online: please see our return policy



If you still can't find your answer, please check our regular FAQs here