Free
30 DAY RETURNS GUARANTEE We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of receipt for a refund. If you are returning faulty, damaged or goods sent incorrectly by us then please contact Customer Services and we can prioritise resolving this for you. Please also note that these return guidelines only apply to products purchased on the Zoggs website. We cannot accept returns of product purchased elsewhere. In order to return your order by post, please use the pre-printed address label included in the package. Complete the return form along with the reason return number and make sure to include this form inside the box. Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and despatch note. Any refund will be made to the card used when placing your order. Your refund will be processed within 30 days following receipt of your returned product. Please note: if the product is not returned in its original condition, we shall return it to you and will not issue a refund. If you wish to return two separate orders, please do so individually using the relevant returns label. If you do not send orders back separately, this may result in only being refunded for one order. If you cannot find a returns slip or freepost label in your parcel, please contact our Customer Services team. If you have purchased a Zoggs product from another retailer and would like a refund, please return the product to that retailer. When returning items to Zoggs.com you must ensure that all information regarding your order are clearly written on the returns slip including your order number, full name, email address, the date and items you are returning. Please be aware that incomplete, damaged, worn or soiled items will not be refunded.
30 DAY RETURNS GUARANTEE We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of receipt for a refund. If you are returning faulty, damaged or goods sent incorrectly by us then please contact Customer Services and we can prioritise resolving this for you. Please also note that these return guidelines only apply to products purchased on the Zoggs website. We cannot accept returns of product purchased elsewhere. In order to return your order by post, please use the pre-printed address label included in the package. Complete the return form along with the reason return number and make sure to include this form inside the box. Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and despatch note. Any refund will be made to the card used when placing your order. Your refund will be processed within 30 days following receipt of your returned product. Please note: if the product is not returned in its original condition, we shall return it to you and will not issue a refund. If you wish to return two separate orders, please do so individually using the relevant returns label. If you do not send orders back separately, this may result in only being refunded for one order. If you cannot find a returns slip or freepost label in your parcel, please contact our Customer Services team. If you have purchased a Zoggs product from another retailer and would like a refund, please return the product to that retailer. When returning items to Zoggs.com you must ensure that all information regarding your order are clearly written on the returns slip including your order number, full name, email address, the date and items you are returning. Please be aware that incomplete, damaged, worn or soiled items will not be refunded.
11.1 When ordering goods from this website, please note the general information and the special information for the respective product (in particular, but not limited to information on features, selection, maintenance and use of products as well as security of products) displayed on our website as well as the instructions contained in our manuals. 11.2 Our liability applies explicitly to the obligations and liabilities described within this document as long as not otherwise dictated by law. 11.3 The warranty follows legal provisions. Complaints based on legal warranty claims may be asserted on presentation of proof of purchase with the customer service mentioned above by telephone or email. 11.4 The legal warranty applies on complaints, which occur within the legal warranty period. For goods, this period is two years and begins with the date when the goods are received. 11.5 For products which have been proven to fall under a warranty case, the product will either be repaired or replaced free of charge by MARES S.p.A. MARES S.p.A. is free to choose which solution best applies. 11.6 If the product in question is no longer available or the repair costs are enormously high, MARES S.p.A. has the right to replace it with a product of similar value. 11.7 Excluded from the warranty are all damages due to transport or improper storage of the product. Damages which occur due to improper use or lack of and improper care of the products, improper mounting, assembly or adjustments, failure to follow the user instructions, damages due to sharp objects, torsion, compression or from dropping the object are excluded from the legal warranty. Any damage caused by abuse or improper use, adjustment or maintenance as well as normal wear and tear are not covered by the warranty. 11.8 No warranty is applicable if: The product has been changed or repaired by a person other than MARES S.p.A. or a MARES S.p.A. representative The product has been repaired with unauthorised replacement parts The serial number on the product has been removed, altered or made illegible As long as we are not obliged by mandatory law, we decline all liability for damages or secondary damages caused by use of the product, regardless if a claim is based on the sales contract, within a legal warranty claim or if such a claim for damage with exception to the product itself, has led to loss with regards to the use of the product or another valuable asset or loss of profit.
48 Hr Tracked Hermes Delivery on business working days only. Please note, orders placed after 2.00pm will be processed the next working day (Mon-Fri). If an order is placed before 2.00pm on a Friday, you will receive your item/s on the following working day (Monday). Likewise, if you order after 2.00pm on a Friday, you should receive your order on Tuesday. We do not operate on Bank Holidays, so if you place your order on a bank holiday it will be processed the next official business working day.