Free return
For full terms and conditions, please refer to https://yuyubottle.com/pages/terms-conditions
To qualify for a refund, the returned product must be unused, in its original packaging, and in resalable condition. Refunds are processed once the return is received and inspected.
Our returns policy allows you to return an item within 30 days (60 days during the Christmas period) of your order arriving. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a refund. How to return? Contact us Please email [email protected] to inform us of your return, quoting your order number in the subject line. Let us know if you would like to return your order for a refund or for an exchange. Please note that we cannot accept returned goods that we reasonably believe have been used. Returning the Product Goods must be returned to us in their original condition within 30 days of delivery. Please ensure that you include your name and order number and that the returned parcel is properly sealed. Return address: YUYU Returns, C/O Fosseway Unit 46, Boston Road Beaumont Leys, Leicester LE4 1AA
The YUYU rubber bottles come with a minimum 2-year guarantee and the Ice Products come with a minimum 1-year guarantee. This covers manufacturing defects and faults under normal use.
We partner with reliable carriers like Parcelforce and DHL to ensure reliable delivery. Orders typically arrive within 3-5 working days, depending on the destination.