Wave

Free for returns period (30 Days).

In the unlikely event that your order or items within it are damaged, you may return the item(s) to us for a full refund. You must notify [email protected] within 30 working days of receipt. Items sent back to Wave without first requesting a return will not be accepted* FAULTY If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact [email protected] to be advised on the return for refund process. If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for SUP boards are 12 months. Please contact [email protected] in order to be advised through this process.

We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability. CHANGE OF MIND Want to return you Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected. Wave Customer Services can only accept the return of unwanted items within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process. We do not cover return courier costs of unwanted items. Please always double check the product description in detail before you place your order.

SPA Warranty If you have purchased your hot tub from an authorised retailer, please get in touch with the customer services team at [email protected] with the following information: Proof of purchase with the purchase date clearly visible. If ordered online, proof of delivery showing the delivery date clearly. Full name Address Contact Number Type of hot tub Once the customer services team has all this information we register your details on the system and provide you with a unique customer ID. How long is the warranty? Wave Spas offers 3 months warranty on inflatable accessories, this includes inflatable covers and inflatable headrests. 6 months warranty on the liner and top cover, this includes replacement liners purchased separately on the website. 12 months on the heater unit, only. Wave Spas offers warranty extension services that extend your warranty for up to 1 year. The Wave Spas 1 year warranty extensions offered are: Inflatable Hot Tub Warranty Extension Rigid Foam Hot Tub Warranty Extension Hi-Pressure/ Drop Stitch Hot Tub Warranty Extension Please note that extended warranties can't be purchased separately.

DPD UK Mainland: Next Working Day Delivery (Order by 1pm Mon - Fri) Saturday Shipping: DPD Saturday Delivery (Order Before 1pm Friday) Accessories: EVRi 1-3 Working Day Shipping Service