Vialoco

Moov Electric arrives as the UK begins to join the global urban mobility revolution.Across the globe, transport is one of the largest sources of CO2 and other greenhouse gas emissions. The time for cleaner, sustainable methods of transportation, is upon us. Electric scooters and electric bikes play a vital role in supporting a sustainable urban mobility revolution, and that’s where Moov Electric comes in. Moov Electric is delighted to bring innovative and imaginative design to the UK in the
Business
Moov Electric LimitedCompany # 13043717
Address
Alpha Business Park Travellers Close Unit 7
AL9 7NT Hertfordshire
GB
Return policy
30_Days

Seller reviews

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Very nice Ducati Pro 3 very fast
tourayjagana, United KingdomVerified1y ago

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

Between £10- £40, depending on the weight of the product.

Refund modality

If you decide to change your mind after ordering your scooter, you have a maximum of 30 days from the moment you receive the goods to inform us. It is very important that the product must be unused. If we can see evidence of the scooter having been used, we will not be able to process a full refund. You will be responsible for the return of the electric scooter back to our UK warehouse. If there is evidence of the scooter having been used, you may be charged a restocking fee and won't be entitled to the full refund.

Return modality

Email us at [email protected]. Please include as much information as possible. Alternatively you can call us on 01228 587807.

Guarantee modality

If you have received a faulty product, please let us know straight away by emailing us at [email protected]. Please attach any photos of the fault on the email. Please ensure you do not ride the scooter as once you have ridden the scooter if broken, we are unable to replace the item. If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual), then please email us at [email protected], quoting your order number, attaching a photo of the electric scooter and the fault details. For Ducati, Jeep, Lamborghini, Aprilia, VR46 and Argento, the product will be collected from your home address and delivered back to your address. For Nanrobot, Swifty and 8TEV, we will provide you with details of the closest repair centre and it will be the customer's responsibility to transport it to the closest centre. All of our scooters and bikes come with a minimum of 12-month warranty. This warranty starts from the date of purchase. Unlike other sellers, your scooter does not need to be sent back to China for repair and we will perform all repairs in the UK. We hold most of the spare parts in the UK and hold stock here in the UK. If we are required to order anything from outside of the UK, we will make you aware. Please see the specific warranty of each brand below: 12 months- Ducati, Lamborghini, VR46, Aprilia, Nanrobot, Alfa Romeo, Jeep, Argento 2 years- 8TEV, AER Electric, Swifty Please note that punctures are not covered by warranty. If we receive a scooter back for repair or return with a puncture there is a £25 installation charge, plus the cost of the tyre for that particular scooter. Warranties are commonly voided if they are misused or used outside of the directions of the manual and/or the warranty. Reasons for this can include riding an e-scooter on unsuitable terrain, in the rain, or modifying it or carrying out non-approved repairs. Please check the instructions of your specific product as the details can change between brands and products. Our after-sale assistance does not include faults that have been caused by: -lack of maintenance and/or use of the products that is not in compliance with the provided instructions booklet -collisions, accidental falls, crashes or punctures of the products -use, exposure or storage of the products in an inappropriate environment (rain, mud, exposure to moisture or excessive heat, contact with sand or other substances) -lack of adjustment of the mechanical parts of the products and failure to regulate for “putting on the road” -lack of maintenance or improper use of the battery of the products -natural wear of wearable materials or caused by assembly mistakes of the parts -improper use of the products -maintenance, repairs and/or technical interventions carried out by unauthorized third parties -use of non-original spare parts of the products If the scooter comes back to us, and there are no faults found or warranty void. The customer will be liable for the costs of shipping the scooter both ways. How do I make a warranty claim? Email us at [email protected]. Please include as much information as possible and include photos of any problems, attached to the email Alternatively you can call us on 01228 587807. If your scooter is one of the following brands (Ducati, Jeep, Lamborghini, Aprilia, Argento, VR46) please use the weblinks above or the contact details below E-mail: [email protected] Direct Hotline (local rates, no added value): +44 (0)20 452 44011 We will then send you instructions of the next steps to follow so we can organise the repair of your unit.

Carriers delivery times

Next day delivery for all products Nanrobot products require 2 days as they are sent via 2 man delivery service