The SUP Co

For unwanted goods - the return is made at the customers cost. For all damaged goods and incorrectly shipped items - we will collect the goods from the customer at our cost.

The SUP Company is a trading name of Above Board Solent Limited which is registered at 4 Spur Road, Cosham, Portsmouth PO6 3EB This is our Company Registration Number 09306640 and VAT no. 199821942 The trading address of the The SUP Company is: The SUP Company, Woodmill Lane, Southampton SO18 2JR. This trading address is to be used for all correspondence, returns and deliveries. This contract sets out: your legal rights and responsibilities; our legal rights and responsibilities; as well as key information required by law. For the purposes of this contract: ‘We’, ‘us’ or ‘our’ means Above Board Solent Limited (trading as The SUP Company); and ‘You’ or ‘your’ means the person using our stores and website to buy goods from us. When buying anything from our store/s and website you agree to be bound by these terms and conditions and any other documents referred to in them. Before you place an order, if you have any questions relating to these terms and conditions, please contact us either via email or on +44 (0)2380 172189

All items are to be returned as per our standard policy below. All items will be refunded in full depending on the condition of the items upon receipt. Please note: all paddleboards (inflatable and composite) removed from their packaging as supplied by the manufacturer prior to their return will be subject to a deduction of 10% from any refund or credit / voucher. Customers outside of the UK must follow the instructions below along with our standard returns procedure To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

I want to return something? Faulty items If your item is faulty, we’re happy to offer you an exchange or a refund within 30 days of purchase or delivery. If more than 30 days have passed since purchase or delivery, we may be able to repair your faulty item, provided it is still within its warranty period (normally 12 months from purchase unless stated otherwise by the manufacturer). Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear. Changed your mind? If you purchased online, you can return your items within 30 days even if you have opened it for inspection. It must be returned as new and in its original packaging. Please enclose the returns slip or a copy of your invoice along with a note detailing the reason for the return. The item(s) is your responsibility until it reaches us. For your own peace of mind, we recommend that you send the package using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Once your return has been delivered to us, please allow up to 5 days for your order to be refunded. Please allow up to 5 working days for your refund to be processed by your payment provider. Our returns address is: The SUP Company - Returns Dept Woodmill Lane Southampton SO18 2JR United Kingdom

Warranty claim - If you think your item is faulty and you would like to return it, please get in touch with our Aftersales Team to start a warranty claim. You can email [email protected] or call +44 (0)2380 172189

DPD - Next Working Day Royal Mail - 1-2 Working Days