Free
Fitness-Mad, Mad and The-Mad-Group are registered trademarks and trading names of The Mad Group (HQ) Ltd. Registered in the UK No 188425 - you can see The Mad Group on Companies House. We were founded in 1923 and have a Creditsafe Credit Score of over 80/100 which means ”Very Good Credit Worthiness" see Creditsafe's Company Credit Reports so you can buy from us with complete confidence.
You will receive your refund usually within 14 days of returning your order. After we have received and processed your return, it might take 5-7 business days for your refund to be processed and show on your payment method statement.
Returns should be made within 30 days and in the same condition in which you received the goods. Please contact us prior of returning the goods by email [email protected] or call us 01386 425 920. Any items returned without informing us you wish to cancel may not be accepted. If we find the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, unless the item is deemed faulty. Refunds and exchanges are processed once the item(s) are received back by us. Received faulty or damaged item, we need to be informed within 3 working days of receiving the goods. You can return new, unopened items sold by Mad-HQ.com within 30 days of delivery for a full refund, and you have up to 14 days from notifying us to return your items. Please contact [email protected] or call 01386 425920 to arrange your return.
General Exclusions The following claims/costs will not be covered under the warranty; Wear and tear – the warranty is not a warrant that the life expectancy of the product is greater than the duration of the warranty as this is usage dependent Neglect or use of the item in a manner other than intended for such a product Specific Exclusions Cosmetic damage to paint or vinyl finish to include chipping or flaking on products such as (but not limited to) kettle bells and dumbbells. Or any minor cosmetic damage that leaves the product functionally sound. Throwing or dropping of products that don’t specifically cite this usage including, but not limited to, kettle bells, dumbbells and weighted bars and slamming of medicine balls will invalidate any warranty claim. For products designed to be dropped or thrown such as Slam balls these must be thrown against an appropriate gym floor ie. Rubber or EVA. Products damaged against concrete, tarmac, hard or rough surfaces will not be covered in the event of damage. Any damage to flooring, mats or products containing rubber or latex caused by regular exposure to direct sunlight, heat, or moisture sources or where the care instructions have not been correctly adhered to is excluded. Carriage or installation costs are excluded. For all warranty queries, please email [email protected] or call +44 (0)1386 425 920.
DPD, DX 2-3 WORKING DAYS