Tentsile

Tree Tents and Giant Hammocks
Business
TentsileCompany # 07609770
Address
Bidwell Gardens, ,
N11 2AU LONDON
GB
Return policy
30_Days

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

£30-£100

Refund modality

Free Returns if the product you receive: (a) has been sent to you incorrectly due to an error on Tentsile Ltd's part; (b) is damaged on arrival; (c) does not conform to its description; (d) is not fit for purpose; or (e) has any manufacturing or material defect. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility. Defective products should be raised with us as soon as possible via the form below within 30 days of delivery. Please read our Product Warranty for full details. When returning opened products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. Please note that unless defective (as above), you will be responsible for the costs of returning opened products to us, or for the use of the collection service. Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. Opened products are appraised by our technicians upon arrival to confirm all components are present, clean and dry. A restocking fee of $30 will be deducted for all non warranty returns, and between $50-$100 will apply if any components are missing, dirty, or need repacking. Please note that items returned to us under the claim of being faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or that are returned incomplete may be returned to you. Tentsile shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. Please be aware, all pre-loved sales are final and no warranties or returns are accepted. Canadian Customers should note that returns will need to be sent to our US return centre, duties paid. If you have any questions or concerns, just email [email protected].

Return modality

Free Returns if the product you receive: (a) has been sent to you incorrectly due to an error on Tentsile Ltd's part; (b) is damaged on arrival; (c) does not conform to its description; (d) is not fit for purpose; or (e) has any manufacturing or material defect. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility. Defective products should be raised with us as soon as possible via the form below within 30 days of delivery. Please read our Product Warranty for full details. When returning opened products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. Please note that unless defective (as above), you will be responsible for the costs of returning opened products to us, or for the use of the collection service. Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. Opened products are appraised by our technicians upon arrival to confirm all components are present, clean and dry. A restocking fee of $30 will be deducted for all non warranty returns, and between $50-$100 will apply if any components are missing, dirty, or need repacking. Please note that items returned to us under the claim of being faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or that are returned incomplete may be returned to you. Tentsile shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. Please be aware, all pre-loved sales are final and no warranties or returns are accepted. Canadian Customers should note that returns will need to be sent to our US return centre, duties paid. If you have any questions or concerns, just email [email protected].

Guarantee modality

Tentsile will replace any product with a manufacturing or material defect straight out of the box. Tentsile should be made aware of such issues within 30 days of purchase, by contacting [email protected] with an order number and photos of the problem. Klymit SkyPads come under a direct warranty, which you follow up here. Route International Shipping Insurance Policy Route's international timeframe filing for lost, stolen or damaged packages is: Stolen: between 5-15 days from delivery Lost: between 20-30 days from last tracking update Damaged: between 0-15 days from delivery Recycling Your End-of-Life Product In the event that we cannot repair your old product, your original tent will not go to waste. We have an established recycling programme that earns you 20% off your next order. Learn more. Claims of Defects under Warranty Tentsile will accept any fault considered to be manufacturer’s defect if the product is used within Terms of Use, as set out in the Owner’s Manuals. Tentsile will not accept any damage, breakage or defect caused by customers outside of the Terms of Use. This would include setting up product outside guided Owner’s Manual instructions, recklessness, carelessness, misuse product or misunderstanding of product set up instructions and online information provided. Any damage, breakage or defect found after customer use, will be assessed on a case-by-case basis. Exemptions Our product warranty does not cover the following: Commercial use (for more information contact [email protected]) Poles, ratchets, and straps Improper use (see Terms of Use in Product User Manuals) Natural wear and tear Improper maintenance Modification Damage caused by severe weather / environmental conditions Damage caused by snow load (1” snow load limit on all Tree Tents and Hammocks) UV degradation (1,500hrs Black Mesh, 2,500hrs Green Fabric, 3,500hrs Safari Fabric) Leaking through fabric if it is suffering from UV degradation (often leaking fabric is in fact condensation on the inside of the fabric) Condensation, usually caused by lack of ventilation Leaking through seams if excessive abrasion of the seams or the seam sealant tape has occurred Broken zips if caused by forcing, jamming or improper use Seams coming apart if caused by wear and tear Broken buckles if they have been subjected to undue force or abrasion Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy Damaged caused by usage around fire Damaged caused by usage around sharp objects and shoes Generation 2 products Pre-loved products Wear & Tear All Tentsile products are fabric structures which will naturally degrade over time due to wear and tear. This includes environmental conditions such as user care, storage conditions, packing conditions, severe weather and UV exposure. Tentsile products come with care instructions including; not to be left unattended for more than 1 week. Product need to be inspected after every 3 months of use for wear and tear damage to components. Products have differing levels of UV protection. See Product Manuals for more information. Other Tentsile will not be held liable for environmental damage caused by high winds, falling branches, damage made by animals or any other environmental factors. Safety checks to the product must be made before every use and the product must never be left unattended in adverse weather. The Tentsile Tree Tent is designed for play, relaxation, and camping/ sleeping. Never jump into, onto or use it as a trampoline or swing. It is not intended to be used for rock climbing, cliff faces, overhangs or above or next to large drops. Do not attach or secure the Tentsile Tree Tent to a movable platforms, man-made columns or anchor points. Do not attempt to use this product for anything other than its intended purpose and always observe height and weight limits.

Carriers delivery times

DPD 1-3 working days