There are no return fees
Refund Policy We aim to issue refunds within 5 working days, but your refund will be issued within 30 days of being notified of cancellation under the Money Back Guarantee.
Return Policy Returning An Item At Softline UK Limited we understand that there are occasions when you may wish to return an item to us for several reasons. If you wish to arrange a return to us please follow the steps below. (Please note that we are unable to accept any responsibility for returns received without a Return Authorisation Number being issued first by our client services team).
It is extremely rare but unfortunately products may develop faults or fail after a period of use. Unless otherwise stated, all of the products sold by Softline UK Limited carry a one year manufacturer's guarantee. Items over 14 days old that have a warranty requirement are subject to the manufacturer warranty terms. Each manufacturer's policy and process in respect of product guarantees is specific to them and as such we request that you contact our client services team via email ([email protected]) for information on the specific manufacturer’s process for managing warranty issues related to your product. Please allow 2 working days for a response.
We aim to deliver all orders as quickly as possible with the vast majority of small items being delivered within 24 to 48 hours. On rare occasions, stock may be delayed and when this happens we will be in touch to advise of the delays or recommend a suitable alternative. We use a range of delivery methods to send you your goods in the quickest possible way.