Scuff Wheels LTD.

return postage cost paid by the seller

If you return your order to your local store, the refund will be processed immediately. If you return them by post, the refund will be processed within 2 working days from receipt of your items. All refunds for online or in store orders are credited back to the original payment method. Unrecoverable Service Costs, such as: shipping costs and/or any other cost associated with the transportation and storage of the goods purchased during transit to the destination address are not refundable. Please allow at least 7 working days for the refund to be credited back to your bank account. Note: this may take a little longer depending on how long it takes your bank/building society to process the payment.

All returns are accepted within 30 days of receipt (return postage cost paid by: the buyer). Any returns must be unused and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase (please also add a note stating the reason for return). If you don't have your receipt or delivery documents, you can supply us with a credit card or bank statement for proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents. Return Address: Scuff Wheels 30 Market Place Stevenage SG1 1DB Hertfordshire UK

Warranty claims will only be handled via email ([email protected]). If you do not supply all of the requested information, your claim may be rejected. Completes & parts 6 months manufacturer’s warranty covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear, or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and/or painting/powder coating where this may be attributed to the failure. Important - 1 week service As your bike will have been sent to you via mail order it will be part-assembled (handlebars, seat, front wheels, pedals and other components will need to be assembled) it is your responsibility to ensure it has been assembled correctly. We allow you to assemble by yourself. However you must get a 1 week service by a qualified bicycle shop technician in order to qualify for your warranty. This is to ensure you have assembled your bicycle correctly and that everything is adjusted correctly e.g. spokes will need tightening, maybe your chain is too loose, brakes not set correctly, tyre pressure incorrect etc. If you do not have your 1 week service record (signed and stamped receipt), then your warranty is invalid. Examples of items not covered by your warranty: • buckled wheels • worn tyres • worn/broken chains (unless clearly a manufacturing defect) • worn sprockets • worn bearings or hub internals • bent forks / frame / bars / axles / cranks / pedals • worn brake cables Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike & then may further be asked to return the failed component): • cracked or broken frames • cracked or broken forks • cracked or broken bars • cracked or broken hubs • internal axle failure bb/wheels • visible manufacturing defects to any part or component (should be reported as soon as noticed) If a repair or replacement is not possible KHEbikes reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product. You are expected to keep your bike in serviceable condition. any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected. When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). In most instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order. 26. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights: a) store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or b) make arrangements for the re delivery of the Goods and will charge you for the costs of such re-delivery; and/or c) after l0 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods. 27. If redelivery is not possible as set our above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance. 28. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. 29. We can deliver the Goods by installments, which will be invoiced and paid for separately. Each installment is a separate contract. Any delay in delivery or defect in an installment will not entitle you to cancel any other installment.