Riber Products LTD

We are a family owned and run business based in Clay Cross, Derbyshire. The family has over 40 years combined experience in engineering / manufacturing and came together in November 2011 to establish Riber Products Ltd. Since then we have launched several brands ranging from outdoor equipment and watersports equipment to Disc Golf. Our ethos is straightforward, no-nonsense, functional products that don't break the bank. We look to design products with great design features and unique selling
Business
Riber Products LtdCompany # 07840982
Address
Riber Products Ltd
S45 9NU CHESTERFIELD
GB
Return policy
30_Days
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Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

Returns are free of charge please call us on 01246 866800 or email [email protected] to arrange.

Refund modality

As soon as your return has been received and processed by our warehouse team, we will issue your refund or process your exchange as soon as possible. In the unlikely event that you don't hear from us within 10 days of returning your item, please contact us on +44 (0)1246 866800 for assistance. All refunds will be issued to the original method of payment and in the original tender currency Make sure to let us know your original order number, which items you have returned and any delivery reference numbers if and when you contact us. Your bank may take 3-7 working days for your refund to show in your account.

Return modality

Items must be unused in their original packaging and in a resalable condition. Please do not stick any labels or notes directly on to the packaging of the product as we will not be able to refund the order. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced. All returned items are to be accompanied by the senders name, address, contact telephone number/order invoice and reason for return.

Guarantee modality

All of our products have a manufacturing warranty. Duration of the warranty is dependent on length offered by the manufacturer. Minimum length of any warranty is six (6) months.

Carriers delivery times

For boxed and smaller items such as paddleboards and all accessories we aim to get your order shipped out on the same day if your purchase is completed before 10am, if not it will be the following day via overnight courier but please note that this service is not guaranteed and some external factors can cause delays. Delivery's for Canoes and Kayaks are 5-10 days from receipt of the order, sometimes longer for surcharged areas. Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands can take anything up to 15 days depending on where you are. Sometimes, possibly longer and may be subject to a surcharge.