Regatta Ltd UK

When you choose the Rebound return option, there will be no charge for returning the item. If you choose to return the item with the courier directly then the cost is covered yourself, we are not able to reimburse this to you.

We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days. Unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place. We also do not offer a return or refund for face masks due to hygiene reasons. You will receive a message via Decathlon confirming that we have received your items at the warehouse, it should not take more than 14 days from the day you return the items to us. If it has been longer than 14 days and you’ve still not received your refund, please contact us via Decathlon.

A form for returning items is included in your package, this slip is your proof of purchase. Please complete the return form and include it in your package along with the items you are returning. We recommend using our Rebound service to return your items using the below link, you can drop the parcel at the specified drop off point which will then be sent back to our warehouse. You will need your Decathlon order number and postcode to create your return. https://regattadecathlonuk.intelligentreturns.net/main/landing Alternatively, should you wish to return the parcel with a courier directly then please post to the below address and keep hold of your proof of postage in case any delays arise. Regatta Ltd, Pioneer Point, Poole Hall Road, Ellesmere Port, CH66 1ST For faulty items - Customers can return faulty goods for a full and complete refund. We will arrange this return. The refunded cost of returning goods to us can only be guaranteed when agreed with our Customer Services in advance. If your item is faulty, please contact the Customer Service team via Decathlon.

All our Regatta products come with a 12-month guarantee; however, our Isotex clothing (not including footwear) has a 3-year guarantee. Our Isotex fabric is waterproof, breathable and windproof to keep you dry and comfortable in the Great Outdoors! We’re that sure it will offer you ultimate protection that we offer a 3-year Guarantee with all our Isotex clothing. In the unlikely event of a fault developing with an item you have purchased through Decathlon, please contact us by getting in touch through the Decathlon website. We review the fault with you and if deemed faulty we will offer a full refund for all faulty items purchased from the Decathlon website.

The carrier used is Evri. We aim to have your parcel delivered within 3-5 working days, this may be slightly longer during busy periods such as the lead up to Christmas. This service is a fully tracked delivery service, please note this is not a signed for service. Upon dispatch your order will be updated containing your tracking number and the website link where you will be able to view the status of your parcel.