Customer is responsible for covering return costs.
Returns must be made within 30 days of original purchase date. Please make sure items are returned as new, complete, unworn and in original packaging to qualify for a refund. We will not refund items which have been used, worn, damaged or are missing any original packaging, labels or protective coverings.
Complete customer satisfaction is our ultimate goal, if you receive your goggles and they are damaged, defective or just not what you expected, you may return them for a refund or exchange. You may return your order within 20 days of purchase date as long as they are in an unused condition and the goggles are in their original packaging with all accessories included. Returns are processed upon receipt of the products and you can expect a full refund to your credit/debit card or PayPal account 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your statements. Customers are responsible for shipping costs and it is strongly advised to send with tracking and insurance as the responsibility of shipping is down to you.
Panda Optics goggles are designed and manufactured using the highest quality materials in order to ensure there are no defect in materials or workmanship. If you do find any manufacturing defect in either the workmanship or materials, please contact [email protected] with the subject "WARRANTY CLAIM" This warranty lasts for the lifetime of your goggles! It does not cover general wear and tear inflicted by use, and will not cover any kind of improper usage. Panda Optics has sole discretion to determine manufacturer's defects dependent on claim. The warranty does not cover scratched/damaged lenses, straps or frames. If you do damage your goggles and would like to replace a specific part for a pre-determined fee, please email us on [email protected] with the subject "REPLACEMENTS".
2-5 working days, EVRI or Royal Mail