Official Craghoppers UK Ltd.

Outdoor clothing and hiking gear retailer.
Craghoppers UKCompany # 03057810
Basecamp, Risol House, Mercury Way
Return policy

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

When you choose the Rebound return option, there will be no charge for returning the item. If you choose to return the item with the courier directly then the cost is covered yourself, we are not able to reimburse this to you.

Refund modality

We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days. Unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place. We also do not offer a return or refund for face masks due to hygiene reasons. You will receive a message via Decathlon confirming that we have received your items at the warehouse, it should not take more than 14 days from the day you return the items to us. If it has been longer than 14 days and you’ve still not received your refund, please contact us via Decathlon.

Return modality

A form for returning items is included in your package, this slip is your proof of purchase. Please complete the return form and include it in your package along with the items you are returning. We recommend using our Rebound service to return your items using the below link, you can drop the parcel at the specified drop off point which will then be sent back to our warehouse. You will need your Decathlon order number and postcode to create your return. Alternatively, should you wish to return the parcel with a courier directly then please post to the below address and keep hold of your proof of postage in case any delays arise. Craghoppers Ltd, Pioneer Point, Poole Hall Road, Ellesmere Port, CH66 1ST For faulty items - Customers can return faulty goods for a full and complete refund. We will arrange this return. The refunded cost of returning goods to us can only be guaranteed when agreed with our Customer Services in advance. If your item is faulty, please contact the Customer Service team via Decathlon.

Guarantee modality

At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee for Life on most of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item should a fault occur. In the unlikely event of a fault developing with an item you have purchased through Decathlon within the first 12 months, please get in touch through the Decathlon website. We will review the fault with you and offer a full refund for all faulty items purchased from the Decathlon website. For any faults that may occur after 12 months since purchase, please get in touch with us at Craghoppers Directly. The Guarantee for Life does not cover abnormal wear and tear, misuse, or accidental damage. We may request photos of the item to assess prior to any decision being made regarding our lifetime guarantee. Please note: Our Luggage, Footwear and Walking Poles are covered by the below warranties from date of purchase, you will require proof of purchase and assessment from the customer service team. Luggage: 5 Years Footwear: 2 years Walking Poles: 2 years

Carriers delivery times

The carrier used is Evri. We aim to have your parcel delivered within 3-5 working days, this may be slightly longer during busy periods such as the lead up to Christmas. This service is a fully tracked delivery service, please note this is not a signed for service. Upon dispatch your order will be updated containing your tracking number and the website link where you will be able to view the status of your parcel.