30 Days Free Returns
To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We will email you a link to create a free Royal Mail returns label. Please ensure items being returned have a note clearly stating order number and reason for return. If this is not carried out it can delay the processing of the refund or exchange. This does not affect your statutory rights.
In the unlikely event that a product arrives damaged or faulty, please send an e-mail to [email protected]. We will email you a link to create a free Royal Mail returns label and a refund or replacement will be processed within 7 days of us receiving the returned item(s). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
All our products come with a 30-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our upmost to ensure that you receive your order in pristine condition. Please note: We are unable to accept returned power banks or batteries once they have been opened from their package. Please make sure the batteries are compatible with your device before opening. Warranty Details: Lighting products (without built-in battery) - 60 months Lighting products (with built-in battery) - 24 months NPS, NB Series - 18 months Chargers, NL Batteries - 18 months IMR/NI/INR Batteries - 3 months Textiles - 3 months
Free Royal Mail 24 delivery on all orders over £50. For orders under £50 there is a charge of £4.99 for delivery. Orders will be sent by Royal Mail Tracked 24. All orders placed before 3.30 pm Monday to Friday (excluding public holidays) will be dispatched the same day. Please note, power banks are sent via UPS, with an earlier cut-off time of 2 pm for same day despatch (Monday - Friday). We are unable to send them with Royal Mail. Due to high shipping costs, unfortunately we are unable to send power banks to the Outer Hebrides, Scottish Highlands and surrounding areas, Channel Islands and Northern Ireland.