MuscleSquad

MuscleSquad Strength Training Equipmemt
Business
MuscleSquad LimitedCompany # 10714754
Address
11 Garamonde Drive,
MK8 8DF MILTON KEYNES
GB
Return policy
30_Days
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Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

You are responsible for paying for any shipping or postage costs associated with returning your item/s. The products remain at your risk until they are in our possession. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.

Refund modality

To return your product please raise a return request by emailing [email protected], you should mail your product to: MuscleSquad Ltd, Unit 11, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF

Return modality

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange, unless your products are faulty. To be eligible for a return, your item must be unused, in the same condition that you received it and must be in the original packaging. To complete the return, we require proof of purchase. This is usually taken in the form of your order number, which can be found in your order confirmation email. We don’t accept returns where: the product is not in its original condition, including if the item is damaged or missing parts by no fault of MuscleSquad; the product has signs of use, wear, damage, tamper, washing, or alterations; and the product packaging is damaged, the tags have been cut off, or where the product packaging has been removed.

Guarantee modality

Products are covered under a one year warranty from receipt of delivery. Warranty covers any defects under normal use during the warranty period. During the warranty period we will repair or replace, at no charge, products or parts of the product defective because of improper materials or workmanship, under normal use and maintenance. Dependant on the issue we will take the following steps: Repair the product at no cost Repair or replace any broken parts Exchange with a replacement Offer a full refund Warranty does not cover: Damage of the product resulting from negligence e.g. dropping the product Damage of the product resulting from unauthorised modification of the product Damage caused by weather or natural disaster e.g. rust if product is kept outside The product must only be used indoors in a temperature controlled environment and be left dry. Theft or loss of the product Improper cleaning No chemical solution should be sprayed directly onto the product, it can remove the paint/ceramic coating/ionised/chromed finish and can cause rust. Any damage to the product from chemical products will void the warranty. To obtain warranty service please email [email protected] including full details of the problem including photos where possible. We will respond with a resolution within 48 hours.

Carriers delivery times

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) if your delivery address is to England, Scotland & Wales excluding Scottish Highlands, your order will be sent using DPD one-day service delivery. The typical period for delivery of products by this method is within 2 working days. (b) if your delivery address is on the United Kingdom offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles), you will be able to select DPD two-day delivery service and the typical period for delivery of products by this method is within 2 working days. We have the right to refuse orders which do not choose this option in the shipping selection screen. If you place your order by 12pm GMT/BST on a weekday your order will be shipped on the same day; if you place your order after 12pm GMT/BST on a working day, or on a non-working day, your order will be shipped on the next working day. If you place a large/heavy order - such as a squat rack or treadmill - or over 11 items - such as a set of dumbbells - our delivery partners DX Freight, CR Transport, Pallet Line or Pallex will fulfil delivery dependant on your location. If this is the case, you will be contacted within 48 hours of placing your order to arrange a convenient delivery day. These will be made Monday-Friday with a 9am-5pm delivery slot as arranged with you and may be 'kerbside'. For a full description of this process and 'kerbside'