Any return fees will be refunded if a warranty claim is upheld, The cost of goods returned just because they are unwanted will remain with the customer.
We will process / authorise any refund via Decathlon as soon as the warranty claim has been assessed including viewing relevant images
Your rights to return goods are protected under the EU Distance Selling Directive. Should you wish to return any goods please email [email protected] and request our RETURNS FORM, fill it in and return it along with the items you wish to return to: Mercian Sports Company Returns Galileo Business Centre Send Road Woking Surrey GU23 7ER All goods returned should be sent by Recorded / Registered post. We cannot replace or credit any goods that we do not receive back and cannot be shown to have been received.
Hockey Stick Returns – Sticks do occasionally suffer from manufacturing faults. These are often easily identified and become apparent within a short period of use. Sticks which suffer from these faults can be returned and will be replaced or refunded at the stick manufacturer’s discretion. Owing to modern playing surfaces and the nature of the game, sticks do suffer from significant wear. Wear to the head, damage caused by stick contact, paint damage, rattles and vibrations are just some bi-products of a stick’s use which do not constitute a fault. Manufacturer’s warranties also do not cover damage to the edge of sticks caused by reverse stick hitting. If you wish to discuss potential faults before returning items, please feel free to get in touch. For other product warranties, please contact the office - [email protected]
Carriage and delivery times depend on the shipping method selected, courier is next day delivery, royal mail is 3 - 5 days. Order processing prior to shipping is 24 - 48 hours.