Shipping Costs All return shipping costs are free. We will provide you with a prepaid return shipping label for your convenience. Inspection and Refund/Replacement Once we receive the returned product, our expert team will inspect it to verify the reported issue. If the product is confirmed to be faulty, we will proceed with your choice of a refund or replacement, and this process may require up to 7 days to be finalised.
Easy Return Process To initiate a return, please reach out to our dedicated customer support team at [email protected] to provide relevant details about your order, including the order number and a clear description of the issue. They will guide you through the return process and provide you with all necessary instructions. Return Condition and Requirements To qualify for a full refund or replacement, the returned product must be in its original condition, unused, and properly packaged to prevent any damage during transit. Please include a copy of the original purchase receipt or order confirmation when sending back the product.
30-Day Return Period for Faulty Goods We stand by the quality of our products, and in the rare event that you receive a faulty item, we offer a hassle-free returns process. You have 30 days from the date of receipt to initiate a return for any product that is deemed faulty or defective due to manufacturing defects. Products that have been subjected to misuse, accidental damage, improper handling, or disregard for product care instructions will not be eligible for a return under this policy. Returns are only accepted for purchases made online at lumitherapy.co.uk or equivalent subdomains and are not accepted for items bought from third-party distributors. Eligibility for Replacement Beyond 30 Days Our commitment to your satisfaction extends beyond the initial 30-day period. If, after this time, you encounter issues with your product that are covered under the manufacturer's warranty or can be attributed to a manufacturing defect, you may still be eligible for a replacement.