KOOLPAK

Koolpak Hot & Cold Therapy and First Aid
Business
Koolpak LtdCompany # 02808528
Address
Wharf Street,,
CV34 5LB WARWICK
GB
Return policy
30_Days

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

Once you have contacted us with your issues and reason of return we will offer a free post address for your returns.

Refund modality

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department

Return modality

At Koolpak we have a no-quibble 30 days returns policy. With your delivery, you receive a despatch note that gives you instructions on how and where to return goods. If for any reason the item or items you have purchased from us are unsuitable, just return the items in their original condition without soiling or damage, including their original packaging, within 30 days of receiving the item. If the conditions of our Returns Policy (see below) are met we will issue a full credit for the price of the item or a replacement item as instructed by you. If the return is as a result of our error or you feel the product is faulty then please contact the sales office, for instructions on how to return it at no additional charge to yourself and to arrange replacements. Note: We cannot cover your cost of postage if you do not contact us before sending the item back to us. For your own peace of mind, we advise that returns should be sent recorded delivery as things can get lost.

Guarantee modality

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department

Carriers delivery times

Any orders placed before 3 pm Monday – Friday will be despatched immediately, providing that all goods are in stock and all details are correct (including any delivery, invoice and payment details). All orders placed after 3 pm Monday – Thursday will be automatically despatched the following working day. For any orders placed after 3 pm on Friday, or over the weekend period, goods will be despatched on the following Monday morning.