KOOLPAK

Once you have contacted us with your issues and reason of return we will offer a free post address for your returns.

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department

At Koolpak we have a no-quibble 30 days returns policy. With your delivery, you receive a despatch note that gives you instructions on how and where to return goods. If for any reason the item or items you have purchased from us are unsuitable, just return the items in their original condition without soiling or damage, including their original packaging, within 30 days of receiving the item. If the conditions of our Returns Policy (see below) are met we will issue a full credit for the price of the item or a replacement item as instructed by you. If the return is as a result of our error or you feel the product is faulty then please contact the sales office, for instructions on how to return it at no additional charge to yourself and to arrange replacements. Note: We cannot cover your cost of postage if you do not contact us before sending the item back to us. For your own peace of mind, we advise that returns should be sent recorded delivery as things can get lost.

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department

Any orders placed before 3 pm Monday – Friday will be despatched immediately, providing that all goods are in stock and all details are correct (including any delivery, invoice and payment details). All orders placed after 3 pm Monday – Thursday will be automatically despatched the following working day. For any orders placed after 3 pm on Friday, or over the weekend period, goods will be despatched on the following Monday morning.