Khyam

For those of you who don't know us, Khyam is a UK outdoor brand that has been established, and have been masters of camping innovation, for over 30 years! Since our inception, we have been renowned for our innovations within the outdoor industry, particularly for our tents. The development of our Flexidome Quick Erect System, with poles on the outside made huge inroads into the small tent market. It was considered by the industry at the time, as something that simply would not sell. Looking at
Business
Khyam (UK) LtdCompany # 12278425
Address
10 Wesleigh Business PArl,
LE8 4EZ LEICESTER
GB
Return policy
30_Days

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

Free of charge

Refund modality

REFUND POLICY Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it (except if taking part in the 30 day money back guarantee). It must also be in the original packaging Non-returnable items: - Gift cards To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error (this includes if the product has been erected outside the 30 day money back guarantee terms and conditions) - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to: Khyam (UK) Limited 10 Westleigh Business Park Winchester Avenue Blaby Leicestershire LE8 4EZ Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. Shipping To return your product, please contact us via [email protected], you should then mail your product to: Khyam (UK) Limited 10 Westleigh Business Park Winchester Avenue Blaby Leicestershire LE8 4EZ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return modality

RETURNS & CANCELLATIONS T&C'S We make products that make you want to Invest in Adventure, and if they don’t, we want to know about it. Whether the product is no longer required, is faulty or has suffered damage, we're here to help. So, we've broken down our 30-Day Return Policy to ensure it is as user-friendly as possible. Returns If you have purchased within the last 30 days and you want to return, you can so long as the product is unused and in the original packaging. We can offer a refund or an exchange of the product for another model. An additional payment or reimbursement may be applicable depending on the model you exchange for. We are not able to refund or replace a product if it has been damaged (not a manufacturer fault) or is not in a re-sellable condition. This includes dirty, damp or mouldy products and products with missing parts. If you are returning the product because you have changed your mind, you are responsible for returning the item, all returns must be sent to: Khyam (UK) Limited 10 Westleigh Business Park Winchester Avenue Blaby Leicestershire LE8 4EZ Terms and Conditions: All products are supplied by Khyam (UK) Ltd. All products branded as Khyam are designed and supplied by Khyam (UK) Ltd and all prices are inclusive of Value Added Tax (VAT). These terms and conditions are set out on the basis on which you can use our website and order items from Khyam (UK) Ltd. By ordering goods from Khyam you are deemed to have understood and accepted these terms. The supplier of goods featured is Khyam, a trading name of Khyam (UK) Ltd. Registered office Khyam (UK) Ltd, 10 Westleigh Business Park, Leicester, LE8 4EZ. Company Registration number 12278425. Cancellation. You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days of receipt of the Products. However, we have extended that right to 30 days from receipt of the Products as outlined above - Items must be unused, unopened and in original packaging Refunds. Once we have received your return, we have 14 days to process your refund. Refunds are reimbursed back to your original method of payment. We reserve the right to deduct the refund total for collection fees, non-delivery fees, delivery fees and damage caused in transit due to improper packaging. Online specifications. Every effort it made to ensure product specifications given on this website are correct at the time of going to print. However, technical data, dimensions, weights and digraphic floorplans serve as a guide only. Product specifications can change, and, in such instances, we’ll do our very best to inform you when placing your order. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published. Images online are for illustration purposes only, and the product you receive may have differences, please refer to the description, features or technical data. Image differences cannot be used as a reason for return. These terms and conditions do not affect your statutory rights as a customer. Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Guarantee modality

KHYAM UK'S LIFETIME WARRANTY For purchases made in 2020 and onwards, we offer a lifetime warranty on your Khyam Product(s). For more than 30 years, here at Khyam, we've engineered innovative tents, awnings and equipment for camping and outdoors, all of which we build to last. This is why we provide a product guarantee for every single item’s reasonable lifetime, at no additional cost. We at Khyam (UK) Ltd will therefore guarantee to undertake a review of all product returns and assess them individually based on their usage. If we find a genuine fault or defect in your item that shouldn’t be there, based on normal use, then we’ll repair or replace it for free – no questions asked. But, if that 20-year-old tent of yours has seen more summits than hot dinners, then it might be time to buy a new one! In any case, we’ll review each case and will let you know if we can fix or replace it. The Product Lifetime Guarantee does not apply for any specific period as each of our products have different expected lifetimes. As an example, a highly technical RAPIDEX awning will have a different expected product lifetime to a standard awning. Other factors are taken into consideration also. We have produced a general guidance matrix for expected product lifetimes here. Please note that the matrix is for guidance and information purposes only as we will assess each individual item and the applicability of the Product Lifetime Guarantee based on a number of factors. You can find out more about our Product Lifetime Guarantee including the FAQs for all Khyam products on the Khyam website How to Claim Contact the store or website that you bought the product from. You’ll need to have your proof of purchase ready and your retailer will then work with us on your claim. For claims made in the first 30 days, the product will be replaced with a new model, after 30 days, the product will be repaired. If we cannot repair it though, then the item will be replaced. If a claim is also made in the first 60 days, we will cover all transport/delivery costs, after 60 days, you are responsible for getting the product back to us, and back to you again. You’re also well covered as this guarantee doesn’t affect your statutory rights. If you still have questions or want to have more information on our Product Lifetime Guarantee, then feel free to contact our customer services team through our website on www.khyam.co.uk Please note, the lifetime warranty is only valid if you purchased your product from Khyam (UK) Ltd or if the product was purchased from a retailer who purchased the product from Khyam (UK) Ltd. IF you purchased from a retailer, you have 30 days from the date of purchase to register your warranty, to do so, please complete this FORM Khyam Lifetime Warranty is only applicable to Brand-New items purchased directly from Khyam.co.uk or a recommended retailer, it is not transferrable if you have purchased it secondhand.

Carriers delivery times

Due to the multiple sizes and weights of products, we use multiple carriers including Fedex, DPD, Evri, UPS and Royal Mail. Delivery times vary depending on what service you select, generally, most items are received within 1 day of dispatch but can take e up to 5 if standard postage is selected