Johnson Health Tech Digital UK Ltd

We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule.
Johnson Health Tech Digital UK LtdCompany # 13745936
The GX Hub Unit 2
HP12 4AX High Wycombe
Return policy

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees


Refund modality

8.1 If the Customer would like to return a Product, this will need to be formally requested in writing via e-mail by contacting: [email protected]. 8.2 In the event the Customer returns a Product to us: (a) as a result of cancelling the Contract within the 7-day cooling-off period (see clause 4.1 above), JHT will process the refund due as soon as possible and, in any case, within 14 days of receiving the goods back. In this case, we will refund the price of the Product(s) in full, including the cost of original delivery. However, the Customer is responsible for the cost of returning the item to us. (b) for any other reason (including but not limited to, claiming that the Product(s) is defective), we will examine the returned Product and will notify the Customer of the refund in writing via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to the Customer via e-mail that the Product(s) is defective. Products returned by the Customer because of a defect will be refunded in full, including the cost of original delivery and the cost incurred by the Customer in returning the item to us.

Return modality

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected] and we will arrange delivery and provide you with instructions for next steps. You can always contact us for any return question at [email protected]. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

Guarantee modality

9.1 JHTD warrants to the Customer that any Product purchased from our website will perform in accordance with its specifications, subject to fair wear and tear and to the Product being used in accordance with the Operating Guide, for a period of two years from the Delivery Date. The warranty covers free replacement of any defective parts in order to restore product function or, at our option, a replacement of the whole Product if we do not believe that it can be repaired by replacement of parts. It includes the costs of labour and shipment. JHT are not liable for use of the equipment in any way that does not comply with the instructions in the illustrative guides, or for use by persons in unsuitable physical conditions, as the users are responsible for ascertaining the suitability of their health. The users should use the equipment purchased only after reading the manual and under their own exclusive responsibility, using the machinery correctly in strict observance of the safety regulations. 9.2 The 2-year warranty in 9.1 does not apply to wires, padding, parts in rubber and plastic. 9.3 JHTD’s sole liability in respect of a breach of the warranty at 9.1 is to replace the defective parts or, at our option, to replace the Product as referred to in clause 9.1. 9.4 JHTD warrants that any Service that we provide to you will be performed with all reasonable skill and care and in accordance with applicable law. 9.5 JHTD’s liability for losses the Customer suffers as a result of us breaking this agreement is strictly limited to the purchase price of the Product or Service you purchased. 9.6 This does not include or limit in any way JHTD’s liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability

Carriers delivery times

The Customer’s order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances. The approximate term of delivery is 28 days from the date of the Order Confirmation (where payment is made by credit card) or from receipt of the document certifying payment by wire transfer. The delivery date will be arranged by JHT in accordance with our operators in the area of the delivery and will vary based on the delivery address, type of Products and other relevant factors.