Free of charge.
Full-price items purchased online may be returned for a refund within 30 days of receiving the order confirmation email.
We hope you are happy with your order but we understand that occasionally you may want to return an item. We are happy to accept returns within 30 days of receiving your item in the following circumstances: - The item is returned in its original condition, unworn with tags - Multiple orders are not combined and are returned using the correct unique return labels - The item is safely packed to avoid damage in transit Full-price items purchased online may be returned for a refund within 30 days of receiving the order confirmation email. Sale items can be returned within 14 days of receiving the receipt. We cannot accept returns of underwear or socks for hygiene reasons. If you would like to contact us about returning or exchanging an item please email us at [email protected] with your order number, the item you wish to return or exchange, and your contact details.
Warranty Duration: All items purchased from us are covered under warranty for a period of 6 months from the date of purchase. Coverage: Within the first 6 months, if an item is returned due to a defect or fault, we will either repair or replace the item at no cost to the customer. This guarantee applies unless we can demonstrate that the item was not faulty at the time of purchase. Proof of Fault: After the initial 6-month period, customers may still request a repair or replacement for defective items. Exclusions: This warranty does not cover damages or defects caused by: - Normal wear and tear - Misuse, neglect, or accidental damage - Unauthorized repairs or modifications How to Claim: To make a claim under this warranty, customers should contact our customer service team with proof of purchase and a description of the issue.
Delivery is free on all UK orders over £75, these orders will be sent by Royal Mail Tracked 48 Delivery. Orders within the United Kingdom are dispatched by 3pm GMT every day. UK Standard Tracked Delivery - £3.99 Tracked 48 to the UK Mainland will take between 2-3 working days from when the order is placed. This service is sent using Royal Mail Tracked 48 service and costs £3.99. We will use this service for free delivery on orders over £75.