Free Returns
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How do I return? Enter your order number and email address in the fields above and click Start Follow the instructions and select the items you want to return You will get a confirmation email with the shipping guidelines once the return request is approved Please send the proof of return to [email protected] once you have mailed out the return What items are returnable? You can return your items within 30 days of receipt of your shipment. They must be in original condition For clothing, unwashed and unworn In the original packaging Free gifts or promotional items are not returnable! Are there any charges for return? There are no charges for return Original shipping charges are non-refundable How soon will I get my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
PURCHASE WITH CONFIDENCE FROM HIGHLANDER: WE STAND BEHIND ALL OUR PRODUCTS. We are confident in and stand behind all our Highlander products and are assured that they will perform as designed. we will consider any items for return that are defective due to materials or craftsmanship.
If you're in the UK, we aim to have your order shipped out from our warehouse the next working day. If you're in the EU, we use standard DPD service delivery times. Please note, due to the wide range of shipping costs worldwide, we are only selling and shipping to UK and select EU countries at this time. We are only open Monday - Friday. If the order is placed before 2pm GMT, we will ship on the day. Otherwise it will be shipped the next working day at the earliest collection time possible. What is the estimated delivery time? Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location. When will the deliveries take place? Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.