Free Returns. – The bike must be returned to us complete and undamaged, within 30 days of you receiving it. If a product has been ridden or used outside we can only refund or exchange if it is faulty.
Once we have received your return and they have been inspected we will process a refund to the original payment method. – Returns must be new, unused and in the original packaging. If a returned bike is further damaged or missing any accessories or components, Frog Bikes reserve the right to charge for any additional damage to the bike or for any missing accessories or components. This could be as much as the full cost of the bike.
We hope you'll be delighted with your order when it arrives, but if you are a consumer and not completely happy, you can send it back within 30 days. – All returns must be new, unused and returned in their original box and be securely packaged. In particular ensure the wheel, frames and forks are carefully packaged to avoid damage on the return journey. Also make sure all original accessory and component boxes are returned with bike. – If a returned bike is further damaged or missing any accessories or components, Frog Bikes reserve the right to charge you for any additional damage to the bike or for any missing accessories or components. This could be as much as the full cost of the bike.
Frog Bikes' offers a standard warranty which is for 2 years on all frames, forks, parts & paintwork. (Excluding tyres & inner tubes). We offer a free 10-year extended consumer warranty on frames and forks (excluding MTB suspension forks) when you complete and submit the Warranty Plus application form within 28 days of purchase. – Suspension forks come with a standard warranty of 2 years and are not included in the Warranty Plus offer. – <a href="https://www.frogbikes.com/info/warranty.html" target="_blank">https://www.frogbikes.com/info/warranty.html</a>
We aim to dispatch all orders within 2 working days. For UK orders, delivery typically takes 4–8 working days. – We generally send standard UK delivery parcels with DX express, however on occasions we may use alternative carriers.