Free returns in line with Decathalon policy for orders purchased through this market place only.
If you require a refund we will refund the full price paid by you for the goods within seven (7) days of receiving your returned goods, provided that you have returned the goods to us according to our returns policy within 30 working days of the order date. No delivery or courier charges, special delivery or recorded delivery costs will be refunded for returns unless the product is damaged. Refunds will only be made against the original credit/debit/gift card used.
If for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 30 days from the date on your order. However, we cannot accept returned goods that we reasonably believe to have been used for any period of time. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification. Returns Address: Flicx UK, Walltree House Farm, Steane, Brackley, NN13 5NS, UK
1 year warranty on the Crazy Catch range. If there is any fault to the Crazy Catch when received or within 365 days through either a manufacturing defect or delivery damage, we will provide either a full refund or replace any parts to ensure your Crazy Catch is fully operational. Contact [email protected] for any issues with your Crazy Catch net and our team will respond asap.
We dispatch Monday - Friday (excluding bank holidays). If your order is received before 1pm it will dispatch same day. If you select a next working day service, you should order before 1pm Monday - Thursday to meet this deadline. Example - Order placed after 1pm on Thursday will be dispatched on Friday for delivery on Monday OR Order placed at 12 noon on Monday will be delivered on Tuesday. We use DHL for all Crazy Catch deliveries - this is a fully tracked service.