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The Products are designed and retailed by AF Clothing Ltd TA FINDRA (“FINDRA”) “We/us” refers to FINDRA as the context requires. The registered address: AF Clothing Ltd The Wool Store 1st Floor Tweedvale Mill Galashiels Road Walkerburn EH43 6AA. AF Clothing Ltd TA FINDRA is registered in Scotland Company Number SC471304. VAT number GB 244 6092 10. FINDRA is responsible for the sale of the products to you and delivery within the UK, Isle of Man, EU and non-EU destinations. Copyright and Trademark Notice All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by AF Clothing Ltd TA FINDRA or, where applicable, independent content providers and third parties. All rights are reserved. Law prohibits reproduction and/or transmission of any content, by any means, without the express permission of the owner. FINDRA™ and SEAMLESS PERFORMANCE™ and any other FINDRA name and/or mark on the Site is trademarks of AF Clothing Ltd TA FINDRA. Other names on this site may be trademarks or registered trademarks of their respective owners and are not the responsibility of AF Clothing TA FINDRA. General Information These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Shipping policy and policy on Returns constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. The laws of Scotland shall govern these Terms & Conditions and the relationship between you and us and the Scottish courts shall have the exclusive jurisdiction over any dispute. We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations. You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless law in which case it may apply to order previously placed by you requires any change to those terms and conditions. Acceptance You agree that your order is an offer to purchase the Products from FINDRA and any associated delivery services from FINDRA as listed in your order. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of: (a) a contract of sale for the Products between AF Clothing Ltd TA FINDRA and you; and (b) as applicable a contract for any delivery services between you and AF Clothing Ltd TA FINDRA in respect of delivery to residents in the UK, the Isle of Man, inside the EU and outside of the EU, will not take place unless and until the earlier of (i) the date on which FINDRA receives payment in full or (ii) when FINDRA dispatches the Products to you. Pricing and Payment We may vary the prices on our site at any time and without any notice. Delivery charges are itemised on the order acknowledgement issued by FINDRA. Our Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. Any Products purchased prior to any markdowns or discounts offered will not be refunded the difference. You may return the higher priced item, in its original condition, to us for a refund. Cancellation Right – Cooling-off Period Our policy on Returns applies to any Products purchased from us and as set out below. Please return the unwanted goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from the contract to us. Please return the goods in line with our Returns Policy. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). Customer Service The Decathlon customer service team acts on behalf of AF Clothing Ltd TA FINDRA to provide customer services and complaint handling. Title and ownership in the Products will pass to you on the date and time on which Decathlon receives payment in full for such Products; FINDRA shall be liable to you for any damage to the product that occurs between the time that such Products are dispatched by FINDRA and the time at which such Products are delivered to you. In the event that a Product is subsequently imported into a country other than the country to which we delivered the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.
If you are not 100% satisfied with your purchase, return it within 30 days of receipt, in perfect condition and in the original packaging for a refund.
To return an item please follow the following steps: If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn. When returning items to FINDRA Clothing, please ensure the product is well packaged and protected from damage in transit. When you receive goods from us you will find a paper return form enclosed. This form allows you to tell us why you are returning your item(s) and this should be enclosed in the parcel with the returned item(s) The form has important information relating to your order such as the order ID number and the items you have bought. Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser. You can use the Royal Mail Tracked Returns service to return your item. Information is provided in your package.
FINDRA is committed to design and produce high-quality products and stands behind the quality of the products it produces and sells. There may be occasions when manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us. Items that are damaged as a result of excessive or long-term usage are not considered faulty. If your return is due to a manufacturing flaw, please contact us by email and provide any photographic evidence to support your return. Our email address is [email protected]. Our warranty period covers an item that has been bought within the previous 6 months. If we can’t repair the faulty product, and we are satisfied that the fault has not been caused by customer use/damage, then we can discuss with you the option of a replacement product or a full refund.
Shipping Provider - Royal Mail UK Addresses Standard Delivery 2 to 4 working days from point of order Under £90 - £3.95 Over £90 - FREE Express Shipping 1 to 2 working days from point of order. All values - £6.95 International Addresses Europe EU Royal Mail Tracked and Signed - 3-5 Days £9.50 All other locations Express International Royal Mail Tracked and Signed - 2-11 working days. £14.95