Free returns
Fat Lad At The Back is the trading name for FLAB Limited registered in the UK Company number 08448049. We use and protect the information that you give us when you place an order and are committed to ensuring that your privacy is protected. We will only process your personal information where we have a legal reason to do so. The information you provide when you order from us is used to process your order, returns and refunds and for dealing with accounts. Your telephone number allows us to contact you if there is a problem with your order and to update you with delivery information. We use a secure server and encryption software to protect your information and to prevent it from being intercepted before it gets to our website. We follow strict procedures to ensure that your information is kept safe. The only people who see the information we hold about you are those who need access to it for the performance of their job. We use full login and password controls on our system. Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may collect, store and process your name, contact information including email address and purchase history with us. If you contact our customer service team directly, we may keep your phone number and the details of your communication with us. All personal information is retained for as long as is necessary for the purpose for which it was collected. After this period it will be deleted or anonymised. eg. where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (eg. if you have made a complaint) for as long as is necessary to protect us from a legal claim. We will also share your personal information with our fulfilment partners in order to process your order and return. We may disclose your personal information to other third parties in the following situations: in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets. If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request. To protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction). We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below. You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns. Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services. You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you or if you believe that any information we are holding on you is incorrect or incomplete, please write to us please write to FLAB HQ, International Development Centre, Valley Drive, Ilkley, LS29 8PB or email [email protected].
Please return items unworn, with tags attached and in original packaging within 30 days of receipt
Please return items via our returns portal
Faulty items can be returned for refund or replacement within 6 months of purchase. This does not include items damaged during wear or washing. We may ask for your measurements and height to establish the size purchased is the correct size for a replacement item.
Orders are shipped within 2 working days of order by standard courier. We will determine shipping partner based on order details and location and use Royal Mail, Evri, DPD and DHL.