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You may cancel your order any time within fourteen (30) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.
You may cancel your order any time within fourteen (30) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation. Before returning any item, you must inform us in writing. You must also return the goods to us as soon as possible. The goods must be in their original packaging and in a sellable condition. The Customer is responsible for the way the product is packaged and it must be done so that the product can survive transit without risk of breakage or deterioration. All the transportation costs for returning the product to Cornilleau UK, as well as all the associated costs and risks of this return are the Customer’s responsibility. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Please refer to our full terms and conditions for further information. Our returns policy does not affect your statutory rights. If you have a query about returning goods, please contact us at [email protected] .
Cornilleau guarantees its tables against any manufacturing defect for a minimum of 3 years. This guarantee is extended to 10 years for outdoor tables (except for wheels, posts and nets). All our tables adhere to the European Safety Standard EN 14468. However, in order to ensure the highest level of safety, Cornilleau has positioned itself a long way above this standard. OUR GUARANTEE TABLE TENNIS TABLES 10 year guarantee – Tables purchased since 2016 The guarantee starts on the day of purchase and covers all table parts (except for wheels, posts and nets). We guarantee the outdoor tops against any distortion, peeling or fading of the white lines. 10 year guarantee – Tables purchased before 2016 The guarantee starts on the day of purchase. We guarantee the outdoor tops against any distortion, peeling or fading of the white lines. All other parts are guaranteed for 3 years (see below). 3 year guarantee The guarantee starts on the day of purchase for both indoor and outdoor tables. In all cases, the guarantee is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damage caused by: Normal wear and tear Incorrect assembly Lack of maintenance Use of corrosive products for maintenance If the safety and user guidelines haven’t been followed properly If the table collapses due to strong wind in a folded position If the table has been put upside down or carried alone Any other external factor non-related to the quality of the table POOL TABLE GUARANTEE This 5-year guarantee starts on the day of purchase of your HYPHEN OUTDOOR billiard table. To activate it, go to http://www.cornilleau.com/guarantee-activation/. We guarantee : The metal frame against corrosion. The composite slate and the metal frame against deformation. The textile and the strips against delamination and cue damage. The rot-proofing of the tray and strip fabric. The guarantee is limited to the supply of parts considered defective by our services and does not apply to deterioration caused by : Normal wear and tear of the parts. Assembly not in accordance with the instructions included with each table. Non-compliance with the instructions for use and safety contained in the manual. Lack of maintenance. Use of aggressive products for maintenance. Stains of various origins (humidity, food, animal, unsuitable household products, etc.) More generally, a cause unrelated to the quality of the table (shocks, falls) ACCESSORIES (Bats, Balls, Nets, Covers etc.) Accessories are guaranteed against manufacturing defects for a period of 12 months from date of purchase. CUSTOMER SERVICE All warranty claims are handled by our Cornilleau UK office. For all table claims we need the reference and serial number for your table. This can be found on a small white sticker on the underside of one of the tops. For all items please send us an email describing the defect together with some photos and the reference/serial number for your table so that we can assess your warranty claim. Contact details Email: [email protected]
Accessories Delivery Information DELIVERY by Royal Mail We use Royal Mail to deliver most spare parts and accessories including bats, balls, nets and covers using the RM48 service. Delivery time: 2 to 3 working days for items that are in stock Delivery cost: £2.99 for all orders. Delivery by DPD Most spare parts and accessories (bats, balls, nets, covers etc) which are stocked in the UK can be sent by DPD on a next working day service. Delivery time: Next working day if ordered by 12 noon Delivery cost: £4.99 for all orders. Table Deliverees Delivery by CRT-S All tables are delivered using a 2 man service to your ground floor room of choice. We also offer an optional assembly service at an additional cost. Delivery time: 2-10 working days Delivery cost: £24.99 to all areas of the UK with the exception of the excluded locations below Excluded locations: Anglesey, Scottish Highlands and all islands including Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Jersey, Guernsey and Scottish islands. Service provided: All deliveries are pre-booked.