Free PACKAGING OF GOODS TO BE RETURNED All item/s must be placed in a cardboard box or jiffy bag with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged. Dometic Mobile Cooking UK Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly. Where possible please try to use the original outer packaging that your order was delivered in. You will be provided a returns note, include a copy of your despatch note in the return parcel. If you don’t have this please include a note with your name, address, and order number. If we don’t have this information we will not be able to process a refund. RETURN YOUR ITEM/S WITH A TRACKED SERVICE The return address is: Dometic Mobile Cooking UK Ltd., Unit 14 Deanfield Court, Link 59 Business Park, Clitheroe, Lancashire, BB7 1QS
Please note that orders are not shipped over the weekend or on bank holidays.
A refund can take up to 14 days from the date of receiving your items back in our warehouse, however, bank processing times can vary. As soon as your returned items have been inspected, undamaged and fit for resale we will refund your items.
PACKAGING OF GOODS TO BE RETURNED All item/s must be placed in a cardboard box or jiffy bag with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged. Dometic Mobile Cooking UK Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly. Where possible please try to use the original outer packaging that your order was delivered in. Include a copy of your despatch note in the return parcel. If you don’t have this please include a note with your name, address, and order number. If we don’t have this information we will not be able to process a refund. RETURN YOUR ITEM/S WITH A TRACKED SERVICE We recommend that you insure the goods you are returning and use a tracked service, we will not be responsible for any loss or damage during transit. The return address is: Dometic Mobile Cooking UK Ltd., Unit 14 Deanfield Court, Link 59 Business Park, Clitheroe, Lancashire, BB7 1QS RETURNED GOODS A refund can take up to 14 days from the date of receiving your items back in our warehouse, however, bank processing times can vary. As soon as your returned items have been inspected we will refund your items. Please note that re-stocking charges may be applied if goods are not received in new condition and with appropriate packaging. Please note that your statutory rights are not affected. HOW DO I RETURN A DAMAGED OR FAULTY ITEM? You should check your delivery straight away. If you have received a damaged or faulty item please let us know as soon as possible, and within 30 days of receipt of the item via email to [email protected]. Please provide images of the damage/fault, this will enable us to deal with the matter quickly. REFUSAL OF DELIVERY If you refuse a legitimate, undamaged delivery and the package is returned to us, the actual delivery cost incurred will be charged to you. Any refund due will be paid minus the cost incurred of the return.
All Dometic Mobile Cooking UK Ltd products are warranted against manufacturing faults. This excludes items that have become defective due to misuse, accidental damage, or any reason other than manufacturers faults. 2-years for BBQs, 1-year for accessories
DPD 2 days