Free returns in line with our Return Policy.
Products returned within 30 days in their original condition will receive a full refund. Items not returned in their original condition will be examined and may only receive a partial refund. Faulty products that are returned under warranty will receive a refund or exchange one this has been agreed with our returns team, please email [email protected]
Free returns on orders where we have been notified of your return by emailing [email protected] if the order is returned to us within 30 days of the order being placed. After this period, a returns charge is payable. Please email [email protected] quoting your order number and the reason for your return. Orders returned after 30 days are not eligible for free returns and £4.99 will be deducted from your refund.
On the rare occasion, if you have a product with a manufacturing defect, please email us at [email protected]. All products come with a minimum guarantee. If beyond 30 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product. If no equivalent product is available, we will offer a full refund. If a faulty product is returned within 30 days after purchase, with proof of purchase, you have the right to a full refund.
We use Royal Mail, UPS, APC and Parcelforce to deliver your order. Orders are normally despatched the same working day if the order is placed before 2pm. Delivery to the UK mainland is normally within 2-3 days of the order being placed.