Active Outlet

The Active Outlet website features an extensive range of high quality products and equipment for outdoor enthusiasts.
Business
EVO Distribution LtdCompany # 04190190
Address
13 Wareham Road
BH16 6FA Dorset
GB
Return policy
30_Days
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Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

The cost of returning the goods will be at your own expense. We strongly recommend that you use a tracked service because we are not responsible for any items lost in transit to us. Please use your best endeavours to return the goods in their original packaging and you must ensure you pack the goods properly in suitable outer packaging so that they are not damaged in transit. You must return all accessories.

Refund modality

You have a right to cancel the contract within 30 days without reason. You must return the goods in accordance with our terms and conditions of sale as displayed on our website at: https://www.activeoutlet.co.uk/terms-conditions. Any payments that you have made will be refunded to you as soon as possible and in any event within 28 days.

Return modality

You have a right to cancel the contract within 30 days without reason. You must return the goods in accordance with our terms and conditions of sale as displayed on our website at: https://www.activeoutlet.co.uk/terms-conditions. To cancel your online order, please get in touch using our Contact Us page (https://www.activeoutlet.co.uk/contact-us). Nothing in this section affects your statutory rights where you are based in the United Kingdom.

Guarantee modality

Product warranties are as defined by the manufacturer and we would recommend that you check the product or manufacturer information to confirm the period defined. Active Outlet endeavour to resolve any warranty issues raised within the manufacturer defined period with minimal delays to the customer.

Carriers delivery times

We use Royal Mail and other third party couriers to deliver our goods. For information on delivery options and costs, visit our Orders & Returns webpage (https://www.activeoutlet.co.uk/order-and-returns). If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. Delivery will take place at the address specified by you when you placed your order with us.