Accell UK

Bangers n’ mash. Westminster Abbey. A good cuppa. There are a few things that perfectly sum up British spirit – and Raleigh is one of them. Whether it’s for crossing the finish line at the Tour de France or crossing the street to your best mate’s house, our bikes are a well-loved part of British history. From Burners and Choppers to Grifters and Vektars, we’ve imagined and reimagined the world of cycling more times than we could possibly count. 130 years of dreaming, designing, building,
Business
Raleigh UK LtdCompany # 139076
Address
136 Church Street,,
NG16 3HT NOTTINGHAM
GB
Return policy
30_Days

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees

Our 30-day bike returns policy gives you a chance to make sure your new bike is perfect for you. If you change your mind within this 30 day period, simply get in touch with our Customer Services team via phone or email and they’ll help you organise a return. You may return a bike for a refund, but we are unable to offer an exchange. For full terms and conditions, see below. If you require us to arrange the return of a non-faulty bike on your behalf, we charge £35 which we will deduct from your refund. To be eligible for 30 day bike returns your order must meet the following criteria: • You must contact Raleigh and request your return within 30 days of your order being delivered. • You must retain all original packaging and securely repackage the product ready for transit. If you request us to arrange the return on your behalf, you must ensure you are available for the pre-arranged collection. The collection time agreed with Raleigh • The product must be returned with all of its original parts, including any ancillary parts such as: pedals, keys, chargers, baskets, pannier racks, mudguards etc • All bikes must be returned in their original packaging, so you should keep hold of this until you are sure you want to keep your bike. You should pay particular attention to the wheels, forks and frames to avoid damage in transit. Please ensure all original accessories and components are returned with the bike, again in their original packaging. For any bikes returned damaged, missing any accessories and/or components, or having had any accessories or components changed from those originally provided on the bike, we reserve the right to reduce the amount refunded. This could be as much as the full value of the bike. • Any damage caused during the final assembly at home (adult and kid’s bikes), should be declared when requesting a return and may result in your refund being reduced accordingly. This could be as much as the full value of the bike.

Legal notice

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these Terms and Conditions of Sale (or our Returns and Refunds policy) will affect these legal rights. If you have any questions or complaints about the products, please contact us using the details set out at paragraph 2 below. We retain the authority to modify the product details featured on this website without prior notice. This includes alterations to equipment, specifications, models, colours, materials, and pricing. In the event of supply chain difficulties, compatible parts may be substituted without prior notice. The prices displayed are the manufacturer's recommended retail prices. The weights of bikes and frames are based on pre-production unpainted frames at the time of publication and are subject to variation in the final production.

Refund modality

Our 30-day bike returns policy gives you a chance to make sure your new bike is perfect for you. If you change your mind within this 30 day period, simply get in touch with our Customer Services team via phone or email and they’ll help you organise a return. You may return a bike for a refund, but we are unable to offer an exchange. For full terms and conditions, see below. If you require us to arrange the return of a non-faulty bike on your behalf, we charge £35 which we will deduct from your refund. To be eligible for 30 day bike returns your order must meet the following criteria: • You must contact Raleigh and request your return within 30 days of your order being delivered. • You must retain all original packaging and securely repackage the product ready for transit. If you request us to arrange the return on your behalf, you must ensure you are available for the pre-arranged collection. The collection time agreed with Raleigh • The product must be returned with all of its original parts, including any ancillary parts such as: pedals, keys, chargers, baskets, pannier racks, mudguards etc • All bikes must be returned in their original packaging, so you should keep hold of this until you are sure you want to keep your bike. You should pay particular attention to the wheels, forks and frames to avoid damage in transit. Please ensure all original accessories and components are returned with the bike, again in their original packaging. For any bikes returned damaged, missing any accessories and/or components, or having had any accessories or components changed from those originally provided on the bike, we reserve the right to reduce the amount refunded. This could be as much as the full value of the bike. • Any damage caused during the final assembly at home (adult and kid’s bikes), should be declared when requesting a return and may result in your refund being reduced accordingly. This could be as much as the full value of the bike.

Return modality

Our 30-day bike returns policy gives you a chance to make sure your new bike is perfect for you. If you change your mind within this 30 day period, simply get in touch with our Customer Services team via phone or email and they’ll help you organise a return. You may return a bike for a refund, but we are unable to offer an exchange. For full terms and conditions, see below. If you require us to arrange the return of a non-faulty bike on your behalf, we charge £35 which we will deduct from your refund. To be eligible for 30 day bike returns your order must meet the following criteria: • You must contact Raleigh and request your return within 30 days of your order being delivered. • You must retain all original packaging and securely repackage the product ready for transit. If you request us to arrange the return on your behalf, you must ensure you are available for the pre-arranged collection. The collection time agreed with Raleigh • The product must be returned with all of its original parts, including any ancillary parts such as: pedals, keys, chargers, baskets, pannier racks, mudguards etc • All bikes must be returned in their original packaging, so you should keep hold of this until you are sure you want to keep your bike. You should pay particular attention to the wheels, forks and frames to avoid damage in transit. Please ensure all original accessories and components are returned with the bike, again in their original packaging. For any bikes returned damaged, missing any accessories and/or components, or having had any accessories or components changed from those originally provided on the bike, we reserve the right to reduce the amount refunded. This could be as much as the full value of the bike. • Any damage caused during the final assembly at home (adult and kid’s bikes), should be declared when requesting a return and may result in your refund being reduced accordingly. This could be as much as the full value of the bike.

Guarantee modality

We want you to keep on enjoying your Raleigh bike for years to come. That’s why your new bike is under warranty from the moment you buy it, whether that’s from an approved Raleigh stockist or right here on our website. Your warranty includes: 5-year cover on the bike frame against cracking due to a manufacturing defect 2-year cover on electrics, such as motors and batteries 12 months cover on non-wearable parts, such as the handlebar, saddle or stem WHAT YOUR WARRANTY DOESN’T COVER All bikes experience wear and tear, and there are some situations which are not covered by your warranty. These include but are not limited to: Damage or failure due to accident, misuse, lack of servicing or neglect Normal wear and tear Improper assembly or maintenance Modifications, alterations or installation of parts not originally on the bike as sold SUBSEQUENT OWNERSHIP Please note that your warranty is non-transferable and is only valid if you are the original purchaser

Carriers delivery times

Adult and kids bikes ordered will arrive boxed, therefore will require final assembly using the instructions provided. Deliveries will be made to the front of your property. Our couriers will not be responsible for any additional carrying, unpacking or positioning of products. If you order large, heavy or bulky Products, you are advised to check that its dimensions (allowing for packaging) will allow it to pass freely through the doorways and corridors of the delivery address (or your car if you choose the Click and Collect delivery).