Performance Health Systems UK Ltd +UK

Free returns for TVPS. £200 RESTOCKING FEE for Move and Personal plate/MY MODELS

Refund policy Sales Terms + Conditions (UK) These Sales Terms and Conditions (“Terms and Conditions”) are applicable to all agreements, purchase orders, quotations and sales of all POWER PLATE® Product (“Product(s)”) from Performance Health Systems UK Ltd., a company registered in England and Wales. Our company registration number is 08102963 and our registered office is at TOG - Office 5.01, 20 Eastbourne Terrace, London W2 6LG (“PHS UK”). Any terms and/or conditions different than, or in addition to, these Terms and Conditions that may appear on any purchase order or other document furnished to PHS UK at any time by you (“You”) or customer (“Customer”) shall have no force and effect unless otherwise expressly referred to and agreed by PHS UK in writing. Please read these terms carefully before you make a purchase, place an order or otherwise shop on the website at https://powerplate.co.uk (the “Website”) or through PHS UK’s telephone sales team. In conjunction with Customer’s purchase of Product, PHS UK or its designated agents, independent contractors and trainers may perform ancillary services for Customer on Customer premises such as delivering, ordering, training, installing Product, or putting-away the Product (collectively, the “Service(s)”). These Terms and Conditions shall apply to such Services. How to contact us. You can contact us by telephoning our customer service team at +020 3820 1567 or by writing to us at [email protected] or TOG - Office 5.01, 20 Eastbourne Terrace, London W2 6LG. Our registered VAT number is 150519040. PHS UK’s acceptance of any order is subject to Customer’s assent to all of the terms and conditions set forth herein. Customer’s submission of an order shall constitute Customer’s full acceptance of these Terms and Conditions. Customer’s assent to these Terms and Conditions shall otherwise be presumed from Customer’s receipt of PHS UK’s acknowledgment, or from Customer’s acceptance of all or any part of the Product ordered. No additions or modifications to these Terms and Conditions by a Commercial Customer (defined below) shall be binding upon PHS UK, unless agreed to in writing by an authorised representative of PHS UK. If a purchase order or other correspondence submitted by Customer contains terms or conditions contrary or in addition to the terms and conditions contained herein or in PHS UK’s acknowledgment, PHS UK’s fulfillment of any such purchase order shall not be construed as assent to any of the terms and conditions proposed by Customer, and will not constitute a waiver by PHS UK of any of the terms and conditions contained herein or in PHS UK’s acknowledgment. NO OTHER TERMS APPLY. IF YOU ARE NOT WILLING TO ACCEPT THESE TERMS AND CONDITIONS, PHS UK ASKS THAT YOU DO NOT PURCHASE PHS UK’s PRODUCT OR SERVICES. Introduction. PHS UK is the manufacturer and an authorised distributor of Products in the United Kingdom and other localities. When Customer purchases a Product or Services from this Website, Customer is purchasing the Product or Services from PHS UK. By making a purchase, placing an order through the Website or through PHS UK’s telephone sales team or otherwise shopping on or browsing PHS UK’s Website, Customer also accepts PHS UK’s Privacy Policy (https://powerplate.co.uk/policies/privacy-policy), and PHS UK’s Website Terms of Use (https://powerplate.co.uk/pages/website-terms-of-use). Please note that we may update and amend these Terms and Conditions from time to time. Any such changes shall not apply to orders that have been accepted prior to the date of the change. The Sales Terms and Conditions and other terms and conditions posted on PHS UK’s Website or otherwise in force at the time Customer places an order will govern the order in question, unless otherwise agreed in writing by PHS UK. If these Terms and Conditions are translated into another language, the English language version will prevail in the event of any conflict. PHS UK SALES TERMS AND CONDITIONS v20180125

shall remain in full force and effect. Returns Policy (including How to Tell Us If You Want to End the Contract) To process returns, we request that the Customer tells us it wants to end the contract by contacting us by: Phone or email. Call customer services on +++++++++020 3820 1567 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address. Online. Complete an online Return Form; or By post. Write to us at our current address, including details of what you bought, when you ordered or received it and your name and address. Please obtain a PHS UK return merchandise authorisation number (“RMA”) before the expiration of the return period. An RMA number can be obtained by contacting PHS UK’s customer service representatives at +++++++++020 3820 1567, and should be noted on the outside of the returned Product’s container. PHS UK will arrange to have the Product picked up from the address to which it was shipped. If you are a Commercial Customer, shipping and handling charges for both the initial delivery and for the return are non-refundable and Commercial Customer shall be responsible for all such charges. If you are a Consumer Customer we shall refund you the least expensive kind of delivery we offer. If you are a Consumer Customer, shipping charges for the return are non-refundable and Consumer Customer shall be responsible for all such charges. Refunds will be issued in the same form as the original payment as soon as possible and, if you are a Consumer Customer 14 days after the day on which we are informed of your decision to cancel the contract. If you are a Consumer Customer, we will refund the price of the Product by the end of 14 calendar days after the day you inform us of your decision to cancel the contract. If you are a Commercial Customer, you should allow up to 30 days after PHS UK’s receipt of the returned Product for PHS UK to credit Customer’s account. This return policy applies only to Power Plate®-branded Product that are ordered through this Website and delivered, installed and picked-up by PHS UK-authorised partners. Product acquired from PHS UK through third parties, leasing or financing programmes are excluded from this return policy. Return Conditions. Product must be returned in their original condition with all paperwork, parts and accessories included. Any damage to the Product caused by Customer will be deducted from the amount refunded to Customer. If Commercial Customer returns a Product to PHS UK without an RMA number from PHS UK, PHS UK retains the right to refuse delivery of such return. Failure to return a Product within the applicable return period will be deemed to be an acceptance of the Product. Your Legal Rights If You Are A Consumer Customer. We are under a legal duty to supply goods that are in conformity with this contract. If There Is A Problem With The Product. If you have any questions or complaints about the Products, please contact us. you can telephone our customer service team at +++++++++020 3820 1567 or write to us at [email protected] or write to us at TOG - Office 5.01, 20 Eastbourne Terrace, London W2 6LG

Warranty Terms (UK) All Power Plate® Products sold for home use come with a limited warranty against defects in material and workmanship for two (2) years from the date of order. Details of the Performance Health Systems UK Ltd Home Warranty terms will be included with your Products, or otherwise set out in our product

UPS 7-14 Days