13) Cancellation rights and refunds 13.1 Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receipt of your goods (except any made-to-order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract. 13.2 If you have received the goods before you cancel your contract, you must send the goods back to our contact address at your own cost and risk. This includes any promotional offers and free products. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 13.4 Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event, within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. 13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods.
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made-to-order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address (see below) at your own cost and risk as soon as possible.
We hope that you are pleased with your purchase and that it inspires a lifetime of play! In the unlikely event, you are not satisfied with your purchase, you may return the item to us by obtaining a Returns Authorisation Number (RAN). To do this, please contact us. This must be requested within 14 days of receipt of the goods, and any returned goods must be received at our warehouse within 28 days of receipt. We regret that any returns received after this period will not be accepted.
12 Months Warranty
Hooray! We’re now offering free next working day delivery on all orders worth £50 or above, to UK mainland addresses (excluding remote areas). * Next-day delivery is not guaranteed on complete playgrounds or playhouses as these require booking prior to delivery. Next day delivery is on orders placed before 12.00, Monday to Friday. Please note that orders placed between midday Friday and midnight Sunday will be fulfilled on the following Tuesday.