DECATHLON GIFT CARD TERMS AND CONDITIONS OF SALE
INTRODUCTION
These terms and conditions are the only terms and conditions between DECATHLON UK Limited, registered in England and Wales (no. 3140144) at: Decathlon UK 9 Maritime Street SE167FU London , United Kingdom (“DECATHLON”) that govern the purchase and use of the DECATHLON Gift Cards (as defined below), and will apply to any and all persons (each a ""Customer"" “You”) purchasing Gift Cards from the DECATHLON website (the “Website”).
The term "Gift Card" refers to all the products sold by DECATHLON, such as the Gift Card, e-Gift Card or any equivalent medium by which DECATHLON decide to facilitate the purchase of its products.
In order to purchase a DECATHLON Gift Card each Customer must be at least 16 years old and declares that s/he has the legal capacity to contract, allowing him/her to place an order with DECATHLON.
The products and services, including but not limited to the Gift Cards, sold by DECATHLON are intended solely for the personal use of the Customer, who undertakes not to resell them, in accordance with the following provisions.
Both DECATHLON and the Customer agree by applying for a Gift Card these Decathlon Gift Card Terms and Conditions of Sale shall apply to the Gift Cards use, and by applying the Customer accepts them in full and without reservation. These conditions may be changed by DECATHLON at its sole discretion by amending these terms and conditions online and Customers shall by their continued use of the Gift Card be deemed to agree to them.
The Gift Card is a voucher that allows the holder to pay for purchases of DECATHLON products from DECATHLON stores in UK,France,Monaco,Germany,Belgium,Spain,Hungary,Italy,Netherlands,Poland and Portugal,and online by means of the Website. It may be used more than once and its use may be supplemented by other payment methods, as necessary.
ONLINE: the Gift Card number and the code under the scratch-off area on the back of the card must be provided (for physical Gift Card)
IN STORE: the Gift Cards are sold in the DECATHLON physical stores.
It should be treated with the same care as cash, DECATHLON will not replace it or its value should it be lost.
The Gift Cards are sold only to individuals for their personal use, for a variable amount, which is determined by the Customer at purchase, between: £10.00 and £200.00, and up to and including two (2) decimal places (eg £25.20).
Gift Card’s will only be valid for a period of twenty four (24) months from its activation (the “Term”).
Physical Gift Cards are sent inactive to the Customer or the Cards recipient(s) and are activated after 72 hours, however if Gift Cards are sent to Customer’s (or Card recipients) by email, then they are automatically activated.
The DECATHLON Gift Card can be used for any number of purchases until its value is completely exhausted or the expiry of its Term.
Gift Cards, even partially consumed, cannot be exchanged for cash. Information about the Card balance and its expiry date are available online under «I have received a Gift Card ».
In order to make a purchase with your DECATHLON Gift Card for the first time, you must first open an account online.
An online account is easily created with a few clicks by filling out the online form provided on the Website. You will need to provide certain personal information that we will require to identify you, some of which is mandatory (marked with *), if you do not provide the mandatory information your order will not be processed by DECATHLON.
You will need to follow the instructions that are provided online in order to make your order.
You must provide only true and accurate information.
DECATHLON reserves the right to refusal to sell its products to you, in its sole discretion. Your order will only be saved after a valid account has been created and the order has been processed online.
Any online order for DECATHLON products will only be accepted once payment by the Customer has been received.
Once an online order is accepted, the Customer will be sent a confirmation of receipt by email. Until the goods are despatched the order may not be accepted by DECATHLON. Orders for personalised Gift Cards will take longer.
Confirmed orders are processed and shipped after receipt of payment.
When an error occurs while processing an order, the order is cancelled and the payment is cancelled.
It is the responsibility of the Customer to ensure that the all of details provided at the time of order are correct. DECATHLON will not be responsible for errors that are a result, in whole or in part, of mistakes made by the Customer.
In the event that the Customer does not receive the order confirmation it is his/her responsibility to promptly contact DECATHLON in order to check that a mistake has not been made.
Our products and services are valid only for so long as they are visible on the Website, subject always to such limitations to offers and promotional items as may be specified.
Our computer records and those of our contractors, to the extent that their systems are reasonably secure, shall be considered to be proof of all transactions between DECATHLON and the Customer.
DECATHLON keeps all of its orders in a secure system which the Customer is able to access via the Website under the "My Account" section. In all cases, DECATHLON strongly recommends that the Customer retains the order confirmation e-mail and invoice as proof of purchase.
Customers are provided with the right to cancel an order within a period of 14 days under Consumer Protection Regulations 2013. That 14 day period begins the day after the day goods are received. The Customer’s right to cancel will not apply to certain goods, for example: the provision of services, the performance of which has begun, with the agreement of the Customer, before the end of the 14 days, period made-to-order items, personalised Gift Cards, flowers, audio or video recordings, food items, computer games and software, toiletries, cosmetics, and pierced earrings.
Customers may not return Gift Cards that have been fully or partially used before the end of the relevant 14 day period. Customers must cancel an order in writing, either by letter or email, within the 14 day period.
The prices displayed by default on the Website are in British pounds (£) and inclusive of all tax and charges.
The Gift Cards are electronic payment products and are not themselves subject to VAT, though the products they may be used to purchase may be.
Offer prices are valid only for so long as they are visible on the Website, except special offers the duration and value for which shall be specified on the Website and will subject to change in the VAT rate. Any change in the VAT rate is immediately reflected on the sale price.
DECATHLON accepts the following credit cards: DEBIT or CREDIT CARD, VISA and MASTERCARD.
All orders are subject to random validation checks to secure transactions. For this purpose DECATHLON is entitled to request that Customers provide one or more proof of address and/or a copy of their driving licence or passport by email or fax before accepting the order.
The order is final upon receipt of these documents. DECATHLON notifies the Customer in writing that his/her order is complete by sending a confirmation email. Failing receipt of these documents or if these do not identify with certainty the identity of the Customer who placed the order and the reality of his domicile, DECATHLON reserves the right to not accept the order. DECATHLON also reserves the right to refuse an order if there is a prior litigation in progress on the payment or if there is an unusually high number of orders.
For Gift Cards sent by email the Customer chooses the date and time of sending the order to the email address of their choice. The email containing the link to the Gift Card is considered received by the recipient when it has been sent to the email address provided by the Custumer.
Gift Card Customers and recipients are advised to check their Spam or Trash mail folder if they haven’t received the confirmation of their order or the link to their Gift Card.
If the Gift Card recipient hasn’t received the link by email, the Customer can download it again from his/her online DECATHLON account under "My Purchases" and resend it to recipient’s email address.
Customers can personalise their DECATHLON Gift Card(s) at an additional cost. The chosen picture and text shall not in DECATHLON’s sole discretion be considered: immoral, unethical, or to have poor ethical values.
DECATHLON will not print cards that it considers contravenes the respect for human dignity, the protection of minors (and their photographs) as well as the values of DECATHLON and the Decathlon Group.
As a result, the following elements will be systematically refused by DECATHLON: any content that is vulgar, defamatory, offensive, obscene, racist or xenophobic, pornographic, harmful to minors, illegal or capable of being illegal, encouraging the consumption of alcohol, tobacco, or more broadly anything that would be considered as indecent or otherwise objectionable, contrary to morality and or not in accordance with the law.
DECATHLON also refuses to reproduce any element or content:
• with any political or religious connotations or relating to trade-unions;
• intended to harm individuals, including personalities
• intended to harm brand and company names.
In any such case DECATHLON will refuse to carry out the requested services, and the Customer expressly accepts that no claim for compensation can be made. However, should DECATHLON inadvertently print a card in contravention of these rules it should be considered to be an endorsement of that cards content or values.
The Customer is fully liable for any and all personalised content used upon Gift Cards and gift wrap of any kind (markings, texts, photos, logos, names, etc.) and the Customer will be careful not to infringe the intellectual property rights of third parties in personalising the Gift Cards he/she wishes to order in the way that he/she does.
DECATHLON provides no warranty and assumes no control in the matter. In case of doubt or in the absence of supporting documents provided by the Customer within the time set, DECATHLON reserves the right to refuse to put an element on the product, if affixing of this element represents a risk in terms of infringement and/or unfair competition – but is not responsible for checking for infringement.
In any event, the Customer guarantees that he/she holds all of the intellectual property rights and permissions for all the images, names, logos, registration, photos that he/she he/she wants to use to personalise the purchased Gift Cards with.
The Customer undertakes to provide all supporting documents and certificates of these rights and permissions to DECATHLON on request. In the event of claims or further litigation particularly resulting from counterfeit, violations of privacy, against the Customer and if necessary against DECATHLON, the Customer undertakes to cover all fees (lawyer, procedural costs, ...) as well as fees for the eventual condemnation of DECATHLON.
The Customer undertakes to inform any recipient of DECATHLON products of their date of validity and their conditions of use. Any use after the validity period and/or which does not respect the terms of use can on no account engage the responsibility of DECATHLON.
The Gift Cards are non-refundable and non-exchangeable, particularly in case of loss or theft. In case of any loss, theft or damage, the Customer should contact DECATHLON Customer Service Centre.
If contacted the Customer Service Centre on time he Gift Card can then be blocked using the card number, and the remaining value on the Gift Card can be transferred to a new Card, less a flat fee of ten (10) £ all taxes incl. for the activation, manufacturing and shipping the new Card.
The resale of Gift Cards is not permitted in any form whatsoever.
The website uses ‘’cookies’’. The cookies are messages, that contains customers information about the use of the website itself, that allows DECATHLON to offer a customized service to their clientsMbrella.
The above General Terms and Conditions of Sale are covered from the British law. Every controversy without a friendly solution will be submitted to the English Court.